Call Center Representative

STG International is currently expanding its operations and seeking motivated individuals to join our international BPO team. We welcome both fresh candidates and experienced call center professionals to apply for various roles across multiple international campaigns. This is an excellent opportunity to build a career in a dynamic and professional environment, with competitive salary packages and room for growth.

Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Communicate effectively with international customers, ensuring clarity and understanding.
- Follow campaign-specific scripts and procedures accurately.
- Maintain high call quality and engage customers positively throughout interactions.
- Achieve assigned performance targets and meet daily objectives consistently.
- Accurately document customer information and maintain records when required.

Required Qualifications
- Good spoken English and strong communication skills.
- Confident personality with a professional attitude and demeanor.
- Willingness and ability to work night shifts.
- Fresh candidates are encouraged to apply for entry-level Customer Service Representative positions.
- Previous international call center experience is preferred for experienced roles.
- Strong eagerness to learn and commitment to achieving performance goals.

Preferred Qualifications and Benefits
- Experience working on international campaigns such as Virtual Assistant, US Real Estate, Final Expense, or Medical Lift Chair campaigns is advantageous.
- Competitive salary packages based on experience, ranging from PKR 40,000+ for fresh candidates to PKR 85,000+ for senior agents.
- Structured seven-day training program to develop campaign knowledge, communication skills, and operational readiness.
- Professional working environment with opportunities for career advancement and skill development.
- Full-time positions based in Karachi, Pakistan, with night shifts available from 8:00 PM to 4:00 AM or 10:00 PM to 6:00 AM.

Interested candidates are invited to submit their updated CVs for consideration. During the application process, candidates will be asked to rate their English proficiency on a scale of 1 to 10 and provide details about any previous call center experience, including campaigns worked on and duration.

Join STG International today and become part of a growing international team dedicated to excellence and career growth.