Call Center Representative

This full-time, on-site position is for a Call Center Representative based in Lahore. The role requires managing both incoming and outgoing customer calls while providing accurate information about products and services. The successful candidate will address customer inquiries efficiently and ensure a high level of customer satisfaction. This position demands the ability to work night shifts aligned with the US Eastern Time Zone and to perform well in a fast-paced call center environment.

Key Responsibilities
Handle incoming and outgoing customer calls professionally and efficiently. Provide detailed and accurate information about products and services to customers. Resolve customer queries promptly to maintain satisfaction and build positive relationships. Manage multiple tasks simultaneously without compromising the quality of service. Utilize relevant computer applications to document and track customer interactions accurately. Maintain a customer-focused approach to support overall business objectives and contribute to team success.

Required Qualifications
Excellent communication and interpersonal skills are essential for this role. Fluency in English, both conversational and written, is mandatory to effectively interact with customers. The candidate must demonstrate strong multitasking abilities and effective time management. Problem-solving skills with a customer service orientation are critical to address and resolve issues promptly. Proficiency in relevant computer applications is required to manage customer data and interactions efficiently. Educational qualifications should be at least Intermediate, High School, or Graduate level. Candidates must be willing to work night shifts from 5 PM to 2 AM, aligned with the US Eastern Time Zone.

Preferred Qualifications and Benefits
Previous experience in a B2B sales role is considered an advantage and will be viewed favorably. The work schedule is Monday to Friday, full-time, with weekends off (Saturday and Sunday), providing a balanced work-life routine. A competitive market salary package is offered to attract and retain qualified candidates. The position requires working in person at the Lahore office, fostering direct collaboration with team members and management.

This opportunity is ideal for candidates seeking a stable, full-time role in a dynamic call center environment. It offers the chance to develop valuable customer service and sales skills while contributing to a growing organization.