Call Center Sales Agent – UK Energy Campaign (Gas & Electric)

We are looking for motivated and persuasive Call Center Sales Agents to join our UK Gas & Electric (Energy) campaign. This role involves making outbound calls to UK-based customers, both B2B and B2C, to offer energy tariff comparisons, brokerage solutions, and switching packages aimed at reducing their utility bills. Candidates must have at least 2 years of direct experience in UK energy, utility, or telecommunications sales campaigns, with fluent, neutral English and strong objection-handling skills. The position operates during UK business hours, typically from 1:00 PM to 10:00 PM PKT, and offers a competitive salary with uncapped performance-based commissions.

Key Responsibilities
- Outbound Cold Calling & Lead Generation: Contact UK prospects using automated dialers to promote energy switching services, tariff reviews, or brokerage options.
- Fact-Finding & Analysis: Collect detailed account information such as current energy suppliers, contract end dates, annual gas/electricity usage, and existing rates.
- Value Pitching: Clearly communicate potential energy savings, unit rate reductions, standing charge optimizations, and contract terms to prospective clients.
- Objection Handling: Effectively manage pushbacks, gatekeepers, contract termination concerns, and market rate questions with confidence.
- CRM & Pipeline Management: Maintain accurate records of customer details, call outcomes, callback schedules, and lead statuses within the CRM system.
- Compliance & Quality Assurance: Adhere strictly to UK energy compliance standards including Ofgem guidelines, TPS/DNC checks, and verbal consent recording requirements.
- Target Achievement: Consistently meet or exceed daily, weekly, and monthly goals related to bill collections, qualified leads, and closed contracts.

Required Qualifications
- Experience: Minimum of 2 years’ solid experience in UK Energy/Gas & Electric campaigns, either B2B energy brokerage or B2C energy switching. Candidates with similar experience in UK telecom or utility sales will also be considered.
- Language Proficiency: Fluent, near-native spoken English with a neutral accent and familiarity with UK-specific phraseology and active listening skills.
- Industry Knowledge: Strong understanding of UK energy terminology including kWh consumption, Standing Charges, MPAN/MPRN numbers, Fixed vs. Variable Tariffs, Ofgem compliance, and contract renewal processes.
- Sales Aptitude: Demonstrated persuasion skills, natural closing ability, resilience to rejection, and a competitive mindset to achieve sales targets.
- Technical Skills: Proficiency with Vicidial/CRM platforms, predictive dialers, and Microsoft Excel.
- Reliability: Ability to consistently work UK business hours without attendance or punctuality issues.

Preferred Qualifications and Benefits
- Base Salary: PKR 70,000 to PKR 100,000 per month, commensurate with experience and campaign performance.
- Commissions: Uncapped commission structure rewarding target achievement and closed contracts.
- Performance Bonuses: Monthly and quarterly cash awards and spiffs for top performers.
- Career Growth: Opportunities for rapid advancement into roles such as QA Evaluator, Team Lead, or Campaign Supervisor.
- Work Environment: A professional and supportive workplace culture with ongoing coaching and leadership support.
- Location: On-site or hybrid work options available, aligned with UK business hours (afternoon to night shift).

Candidates with the required experience in UK energy campaigns are encouraged to apply. This is an excellent opportunity for sales professionals seeking a challenging and rewarding role in a dynamic sector.