Call Center Specialist

SandLab is a dynamic company committed to helping businesses achieve their goals through innovative ICT, BPO, and digital solutions. We focus on delivering exceptional results while ensuring a positive experience for our partners, clients, and team members. This role centers on driving phone-based revenue generation by building strong relationships with potential customers through effective telephone sales and communication skills. Success in this position requires integrity, vision, and passion to meet and exceed business targets by generating sales leads, initiating prospect calls, responding to inbound inquiries, and following up on opportunities.

Key Responsibilities

- Manage both inbound and outbound unsolicited prospect calls, converting them into sales opportunities.
- Expand and maintain the company’s prospect database by researching and identifying new leads.
- Conduct cold calls and send emails to qualify leads and identify decision-makers to initiate the sales process.
- Educate prospects on the full range of service and product offerings to highlight benefits and features.
- Handle inbound prospect calls by answering questions, providing suggestions, and qualifying prospects before arranging site visits.
- Cross-sell and up-sell to existing customers via telephone and email communications.
- Overcome objections from prospective customers with confidence and professionalism.
- Collaborate closely with the Sales and Business Manager to develop strategic sales approaches and maintain a calendar of prospecting activities.
- Deliver prompt, courteous, and effective customer service at all times.
- Consistently communicate the company’s brand identity and corporate positioning.
- Participate in periodic sales training sessions to enhance skills and knowledge.
- Act as a key team player by supporting the entire sales team to achieve collective success.
- Perform additional duties as assigned to support business objectives.

Required Qualifications

- Proven experience in sales, telesales, or lead generation roles.
- Demonstrated ability to convert prospects into closed deals.
- Strong skills in opportunity qualification, pre-call planning, call control, account development, and time management.
- Excellent problem identification and objection resolution capabilities.
- Ability to build and maintain long-term customer relationships.
- Exceptional verbal communication and presentation skills.
- Strong listening skills and effective written communication.
- Self-motivated with high energy and enthusiasm.
- Competency in performing basic calculations and handling numerical data.
- Ability to work independently as well as collaboratively within a team.
- High level of integrity, professionalism, and work ethic.
- Creative thinking and adaptability in sales approaches.

Physical Aspects of the Position

- Frequent sitting for extended periods.
- Extensive use of the telephone throughout the workday.

The position operates Monday to Friday, from 6:00 AM to 3:00 PM, and is offered as a full-time role on a 12-month contract basis.

Paid Leaves

- Annual Leave
- Sick Leave
- Casual Leave

Preferred Qualifications and Benefits

- Competitive, market-leading salary package.
- Performance-based employee bonuses.
- Conveyance allowance and home internet subsidy.
- Professional development budget to support ongoing learning.
- Friendly and supportive work environment.
- Leave encashment options available.

This role offers an excellent opportunity for motivated sales professionals to grow within a forward-thinking company dedicated to innovation and success.