Call Center Supervisor

We are seeking an experienced professional with 4 to 5 years of relevant experience in call center operations to join our team. The ideal candidate will hold a Bachelor’s or Master’s degree and possess strong leadership skills to manage and enhance call center activities across multiple locations. This role involves building and maintaining robust relationships with both local and international clients to improve engagement, retention, and overall service quality. The position requires hands-on supervision of call center operations in Pakistan and Dubai, ensuring smooth workflows and consistent delivery of services. Candidates should be prepared to work on-site and have the ability to commute or relocate to Karachi Clifton if necessary.

Key Responsibilities:
- Build and nurture strong relationships with local and international clients to enhance engagement, retention, and service quality.
- Supervise call center operations across Pakistan and Dubai, ensuring efficient workflows and consistent service delivery.
- Identify and pursue business development opportunities to expand the client portfolio and drive organizational growth.
- Lead, coach, and motivate teams to elevate performance, professionalism, and customer satisfaction.
- Analyze performance reports, recommend improvements, and ensure compliance with company policies and service standards.

Required Qualifications:
- Bachelor’s or Master’s degree from a recognized institution.
- 4 to 5 years of relevant experience in call center operations.

Preferred Qualifications and Benefits:
- Ability to reliably commute or willingness to relocate to Karachi Clifton before starting work is preferred.
- Work location is in-person, emphasizing direct supervision and team leadership on-site.

Candidates are encouraged to provide their expected salary as part of the application process. This role offers an excellent opportunity to contribute to a dynamic and growing organization while leading teams across multiple international locations.