AK Digitizing, a reputable provider of high-quality digitizing and patch-making services, has been serving clients across the USA and UK for over 15 years. Known for its commitment to delivering premium results with fast turnaround times and affordable pricing, the company prides itself on a customer-focused approach supported by a dedicated and responsive team. AK Digitizing values long-term client relationships built on trust, consistent performance, and reliable outcomes.
The company is currently seeking a full-time, on-site Call Center Telemarketer based in Karachi. This role involves making outbound calls to potential and existing clients to introduce AK Digitizing’s services, generate leads, and schedule appointments. The Telemarketer will explain service offerings, respond to inquiries, and maintain accurate records of calls, prospects, and follow-ups. Meeting call and sales targets is essential, along with nurturing customer relationships and coordinating with internal teams to ensure a smooth sales process. Additionally, the Telemarketer will collect customer feedback and share insights to help improve service quality and enhance the overall client experience.
Key Responsibilities:
- Conduct outbound calls to potential and existing clients to promote AK Digitizing’s services.
- Generate leads and schedule appointments effectively.
- Explain service offerings clearly and respond promptly to client inquiries.
- Maintain detailed and accurate records of calls, prospects, and follow-up activities.
- Meet daily and monthly call and sales targets.
- Build and nurture positive customer relationships to support client retention.
- Collaborate with internal teams to facilitate a seamless sales process.
- Collect and report customer feedback to contribute to service improvements.
Required Qualifications:
- Strong communication and interpersonal skills to engage effectively with diverse clients over the phone.
- Customer service skills to handle inquiries, resolve concerns, and maintain a positive client experience.
- Sales skills to qualify leads, promote services persuasively, and achieve conversion targets.
- Appointment scheduling skills to organize calls, set follow-ups, and manage calendars efficiently.
- Proficiency in spoken and written English; fluency in Urdu is an advantage.
- Previous experience in telemarketing, call centers, or sales support is preferred.
- Ability to work on-site in Karachi and manage time effectively in a high-call-volume environment.
- Basic computer literacy, including familiarity with CRM or call management software.
- Minimum education requirement: high school diploma or equivalent.
Preferred Qualifications and Benefits:
Candidates with prior telemarketing or sales experience will have an advantage. The role offers the opportunity to work within a dynamic team focused on delivering quality service and building lasting client relationships. AK Digitizing fosters a professional environment with a clear focus on growth and customer satisfaction.
This position is ideal for motivated individuals seeking to develop their sales and customer service skills within a well-established company known for quality and reliability.