Call Centre Agent

Mars BPO is looking for a dedicated Call Centre Agent to join their team for the night shift, working from 6:00 PM to 4:00 AM. The successful candidate will be customer-focused and adept at managing both inbound and outbound calls. This role involves providing accurate information about products and services, efficiently resolving customer concerns, and maintaining positive relationships with clients. Strong communication skills, problem-solving abilities, and adherence to company policies and performance standards are essential for success in this position.

Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and efficient manner.
- Respond promptly to customer inquiries, delivering accurate and relevant information.
- Assist customers by resolving their concerns courteously and effectively.
- Maintain clear, accurate, and up-to-date customer records.
- Follow company policies and procedures to ensure compliance and quality service.
- Meet or exceed performance targets and service level agreements.
- Provide excellent customer service through effective communication and active listening.

Required Qualifications:
- Strong verbal and written communication skills.
- Proven experience or aptitude in customer service and call handling.
- Ability to quickly and effectively solve problems.
- Active listening skills to fully understand customer needs and respond appropriately.
- Ability to work collaboratively within a team environment.
- Effective time management skills to handle multiple tasks and meet deadlines.
- Willingness to work night shifts from 6:00 PM to 4:00 AM.

Preferred Qualifications and Benefits:
- Previous experience in a call centre or BPO environment is an advantage.
- Competitive monthly salary ranging from Rs40,000 to Rs80,000.
- Opportunity to work in a professional, in-person setting with a supportive team.

This role provides an excellent opportunity to develop valuable customer service skills while contributing to a dynamic business process outsourcing company. Candidates should be prepared to work the specified night shift and demonstrate a strong commitment to delivering high-quality service.