Call Handler - UK Home Removal Company - Remote / Work From Home

This is a full-time, entry-level remote position based in Lahore, supporting a UK-based home removal company. The role involves handling customer calls primarily during the evening shift. The successful candidate will manage a variety of tasks including responding to moving-service enquiries, following up on bookings, maintaining accurate records, and escalating complaints when necessary. The position offers a monthly salary range of 70,000 to 80,000 PKR and requires at least one year of relevant experience.

Key Responsibilities

- Manage inbound customer calls related to home removal services, providing clear and professional assistance.
- Respond to enquiries regarding moving services, ensuring customers receive accurate and timely information.
- Follow up on booking requests and confirm details with customers to facilitate smooth service delivery.
- Maintain detailed records of customer interactions, bookings, and service updates.
- Handle complaint escalation processes by coordinating with relevant departments to resolve issues efficiently.
- Support the team by providing feedback on common customer concerns and service improvements.

Required Qualifications

- Minimum of one year of experience in a customer service or call handling role.
- Secondary education or equivalent qualification is preferred.
- Strong communication skills in English to effectively interact with UK-based customers.
- Ability to work independently in a remote setting while managing time effectively.
- Basic computer literacy to handle booking systems and record-keeping tasks.

Preferred Qualifications and Benefits

- Previous experience in the home removal or logistics industry is an advantage.
- Evening shift availability is essential due to the UK time zone alignment.
- Opportunity to work remotely, providing flexibility and comfort.
- Competitive salary package within the range of 70,000 to 80,000 PKR per month.

This role is ideal for candidates seeking to build their career in customer service within an international environment, offering valuable experience in the home removal sector.