Call Screener

We are seeking a detail-oriented Call Screener to join our remote recruiting team. In this role, you will initiate contact with candidates who have applied for open positions, conducting brief screening calls to assess their interest and basic qualifications. Your clear and consistent communication will help identify suitable candidates and guide them to the next stage of the hiring process. You will maintain accurate notes for recruiters, ensuring smooth handoffs and well-prepared interviews. This position offers a monthly base salary with additional bonus opportunities and allows you to work from home while supporting candidates by phone.

Key Responsibilities:
- Conduct screening calls using a consistent set of questions about candidate interest, availability, workspace environment, and spoken English proficiency.
- Manage candidate lists within an applicant tracking system such as Workable, documenting call notes and candidate status.
- Use a business phone system like Dialpad to introduce yourself, explain the call purpose, and maintain a calm, respectful tone throughout conversations.
- Apply screening criteria provided by recruiters to categorize candidates as ready for interview, not now, or not a fit.
- Schedule recruiter interviews using tools like Calendly, confirming details and sending reminders to candidates.
- Follow up with candidates who miss interviews and assist in rescheduling when requested by recruiters.
- Accurately record call outcomes, candidate responses, and next steps, sharing detailed notes with recruiters before interviews.
- Maintain data integrity by identifying duplicates, incorrect numbers, and withdrawn applications, escalating questions beyond your scope to the recruiting team lead.
- Meet quality standards by providing clear, polite communication, precise note-taking, and timely follow-up, incorporating feedback to improve performance.

Required Qualifications:
- Proficient spoken and written English, as calls are primarily with candidates and teams based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity to support remote work.
- Ability to maintain a calm and friendly phone demeanor, with the skill to rephrase questions clearly when needed.
- Strong attention to detail when entering candidate information, verifying interview schedules, and matching notes accurately.
- Willingness to learn and use applicant tracking, phone, and scheduling software through guided training and feedback.
- Ability to follow a structured screening outline while actively listening and allowing candidates sufficient time to respond.
- Respect for candidate privacy, sharing information only with authorized recruiting team members.
- Basic understanding of the recruitment process, including applications, screening calls, interviews, reminders, and follow-up steps.

Preferred Qualifications and Benefits:
- Experience in phone support, customer service, interview scheduling, or recruitment support is advantageous but not required.
- This is a fully remote position, enabling you to work from home with a focus on phone communication and clear candidate management.
- Structured onboarding and ongoing training on key tools such as Workable, Dialpad, and Calendly, including practice with the call script.
- Regular check-ins with a team lead to review questions, receive feedback, and build confidence in your role.
- Opportunities for professional growth within the recruiting team as you develop your screening, scheduling, and candidate support skills.
- Competitive monthly salary with bonus potential.

This role is ideal for individuals who enjoy engaging with people over the phone, have strong organizational skills, and are eager to contribute to a smooth and respectful candidate experience.