Posted Sep 21, 2026 48 views
Shafaq n Kami is looking for a confident and professional female Customer Support & Social Media Agent to join our vibrant team. The ideal candidate will be customer-oriented, adept at handling multiple communication channels, and skilled in engaging clients through various social media platforms. This role involves direct interaction with customers, promoting our services, and supporting the salon team to ensure a smooth and satisfying customer experience.
Key Responsibilities
Handle customer inquiries through WhatsApp, Instagram, Facebook, and phone calls. Respond promptly to messages, comments, and questions across these platforms to maintain active and positive engagement. Share daily offers, services, and updates via WhatsApp Status and Instagram Stories to keep customers informed and interested. Post approved content regularly on Instagram, Facebook, TikTok, and other social media channels to enhance brand visibility. Assist with scheduling appointments, conducting follow-ups, and maintaining accurate customer records to support operational efficiency. Coordinate closely with the salon team to address customer needs and ensure high-quality service delivery. Demonstrate strong multitasking abilities to manage various responsibilities effectively and maintain seamless communication.
Required Qualifications
Excellent communication skills in both English and Urdu are essential to interact professionally with a diverse customer base. A confident and polished demeanor suitable for customer-facing roles is required. Strong familiarity with WhatsApp, Instagram, Facebook, and TikTok platforms is necessary to manage social media activities efficiently. Basic computer literacy is important to perform daily tasks such as scheduling, record-keeping, and content posting.
Preferred Qualifications and Benefits
Previous experience in customer service or social media management will be considered an advantage. The position offers a competitive salary ranging from Rs30,000 to Rs45,000 per month, reflecting the candidate’s skills and experience. Employees will benefit from a professional working environment that encourages growth and development. Opportunities for training and career advancement within the company are available to motivated individuals. Please note that this role requires in-person attendance at the work location to ensure effective team collaboration and customer support.
This position presents an exciting opportunity for a motivated individual to contribute to a growing team while honing valuable skills in customer support and social media management. If you are passionate about delivering excellent service and engaging customers through digital platforms, we encourage you to apply and become a key part of Shafaq n Kami’s success.
Skills
Job Details
Shafaq n Kami
What is your Competitive Advantage?
Similar Job Titles
Truck dispatch Sale agent Cold calling sales executive
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
