Calling Agent (Remote)

Nortec Software Inc., a well-established leader in Healthcare Information Technology since 2003, is looking for a skilled Remote Calling Agent to join its team. This full-time remote role requires a confident and professional individual with excellent English communication skills and proven experience engaging clients in the US, UK, and UAE markets. The ideal candidate will have a clear and fluent speaking style, strong interpersonal skills, and the ability to build rapport with international customers. Experience in handling international calls and working in a target-driven environment is essential for success in this position.

Key Responsibilities
- Make outbound calls to prospective customers and businesses across the USA, UK, and UAE.
- Communicate fluently and professionally in English, tailoring tone and approach to diverse international audiences.
- Introduce company products or services, generate leads, and identify potential business opportunities.
- Build rapport with prospects, manage objections, and maintain engaging conversations.
- Follow calling scripts, sales strategies, and lead qualification guidelines as required.
- Maintain accurate records of calls, customer interactions, and follow-ups using CRM or reporting systems.
- Achieve daily, weekly, and monthly targets related to calls, lead generation, appointments, or sales.
- Conduct consistent and professional follow-ups with prospects.
- Uphold high standards of professionalism, punctuality, and performance while working remotely.

Required Qualifications
- Excellent spoken English with strong fluency, clear pronunciation, and effective conversational skills.
- Previous experience in international calling, telemarketing, telesales, lead generation, appointment setting, or customer outreach.
- Proven track record working with at least one of the following markets: USA, UK, or UAE; experience across all three is highly preferred.
- Strong persuasion, negotiation, and objection-handling abilities.
- Confidence in engaging with international customers and business professionals.
- Ability to meet performance targets in a fast-paced environment.
- Reliable internet connection, quiet workspace, and good-quality headset.
- Basic computer proficiency and familiarity with CRM software, dialers, and call-tracking systems.
- Flexibility to work according to required international time zones.

Preferred Qualifications and Benefits
- Prior experience in campaigns based in the US, UK, or UAE.
- Background in B2B or B2C sales, cold calling, lead generation, or appointment setting.
- Understanding of international business etiquette and customer expectations.
- Demonstrated success in achieving calling, conversion, or sales targets.

This position offers the opportunity to work remotely with a pioneering company in healthcare IT. It provides a chance to engage with diverse international markets and develop a rewarding career in sales and customer outreach.