Calling Support Staff (Female)

This role involves engaging with clients primarily through outbound calls to facilitate payment recovery and conduct service follow-ups. The successful candidate will be responsible for accurately updating client information and documenting call outcomes using CRM systems and Excel spreadsheets. Handling client queries efficiently and escalating more complex issues to the appropriate departments is a key part of the position. Additionally, maintaining daily call logs and preparing detailed reports for supervisors will be required to ensure smooth operations and effective communication within the team.

Key Responsibilities:
- Conduct outbound calls to clients for payment recovery and service follow-ups.
- Update client records and call outcomes in CRM systems and Excel sheets.
- Address and resolve client queries, escalating complex cases to relevant departments as necessary.
- Maintain accurate daily call logs and prepare reports for supervisory review.

Required Qualifications:
- 1 to 2 years of experience in a call center or customer relations environment.
- Strong verbal communication skills with the ability to persuade and engage clients effectively.
- Basic proficiency in Microsoft Excel for data entry and reporting purposes.

Preferred Qualifications and Benefits:
- A friendly and collaborative work environment that supports professional growth.
- Opportunities to build a career in customer relationship management.
- Competitive salary package with potential for growth based on individual performance.

The position requires in-person attendance at the designated work location. The monthly salary offered for this role is Rs 33,000.

This opportunity is ideal for candidates looking to develop their skills in customer service and payment recovery within a supportive team setting.