Candidate Relations Representative

We are seeking a Candidate Relations Representative to join our fully remote team. In this role, you will engage with candidates through calls and brief messages to provide clear and friendly communication about interview plans. Your tasks will be driven by assigned candidate lists, recruiter requests, and follow-ups with candidates awaiting responses. You will explain role details, assess candidate interest, and maintain consistent contact throughout each stage of the interview process. The goal is to keep candidates well-informed while providing recruiters with accurate notes and confirmed interview schedules. You will receive approved talking points and support from a recruiting team lead to handle more complex questions. This position offers a monthly base salary with additional bonus opportunities.

Key Responsibilities

- Review assigned candidate lists within an applicant tracking system such as Lever, prioritizing calls based on pending replies and upcoming steps.
- Initiate calls using a business phone system or dialer like JustCall, introducing yourself and clearly stating the purpose of the call.
- Communicate key role information using approved recruiter notes, gauge candidate interest, and invite questions without making assumptions.
- Ask concise questions regarding availability and basic fit, listen attentively, and document responses clearly for recruiter review.
- Return requested calls and follow up with candidates who have not completed their next steps, keeping them updated on interview progress.
- Schedule recruiter interviews using calendar tools such as Google Calendar, aligning available times with candidate preferences.
- Send timely reminders and confirm interview details; reach out to candidates after missed interviews to reschedule when necessary.
- Address simple questions based on approved information, escalating more complex inquiries to the recruiting team lead and tracking responses.
- Accurately record each conversation, outcome, and next step while maintaining candidate confidentiality; identify wrong numbers, duplicates, and withdrawals.
- Provide daily updates on call volumes and booked interviews to recruiters, including useful notes to ensure clarity in subsequent conversations.
- Maintain quality standards through polite communication, precise note-taking, prompt follow-up, and consistent daily call activity; verify booking details before confirmation.

Required Qualifications

- Proficient spoken and written English, as most interactions will be with candidates and teams based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity.
- No prior recruiting experience required; however, experience in phone support, customer service, interview scheduling, or administrative roles is preferred.
- A calm, friendly phone demeanor with the patience to explain next steps clearly and repeatedly if needed.
- Willingness to learn applicant tracking, phone, and calendar tools through guided training and feedback.
- Attention to detail when managing candidate notes, interview dates, and times, including verifying information before sending reminders or updating bookings.
- Ability to adhere strictly to approved role information and screening questions without adding unconfirmed details.
- Respect for candidate privacy when handling application lists, discussing candidates, and sharing notes with the recruiting team.
- Strong written communication and active listening skills, including the ability to accurately summarize candidate responses without altering their meaning.

Preferred Qualifications and Benefits

- This is a fully remote position, allowing you to work from home with a clear focus on candidate communication and interview coordination.
- Structured onboarding and training on key tools such as Lever, JustCall, and Google Calendar, including guided practice before independent task management.
- Regular check-ins with the team lead to review questions, receive call feedback, and clarify next steps.
- Opportunities for growth within the team as you develop your candidate support skills and gain deeper knowledge of interview coordination.
- Bonus opportunities in addition to the monthly base salary.

The monthly pay range for this role is PKR 60,920 to PKR 142,830. If you are organized, communicative, and eager to support candidates through their interview journey, this role offers a rewarding opportunity to contribute remotely within a collaborative recruiting environment.