Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to enabling customers, colleagues, and communities to thrive in a rapidly evolving world.
Key Responsibilities
- Develop and maintain an accurate and up-to-date Capacity Plan that reflects both current and future business requirements.
- Provide expert advice and guidance to various business and IT units on capacity and performance-related matters.
- Manage the performance and capacity of services and resources to ensure service levels meet or exceed agreed targets.
- Assist in diagnosing and resolving incidents and problems related to performance and capacity.
- Evaluate the impact of all changes on the Capacity Plan as well as on the performance and capacity of services and resources.
- Implement proactive measures to enhance service performance whenever cost-justifiable.
- Monitor business activity patterns and service level plans to anticipate demand.
- Collaborate with Demand Management and Finance Management teams to influence capacity planning and budgeting.
- Determine the timing and necessity of component upgrades, including cost calculations.
Required Qualifications
- Proven experience in ITIL Capacity Management.
- 5 to 8 years of relevant experience in capacity planning and performance management within IT environments.
Wipro is committed to fostering a culture of continuous reinvention and growth. As a digital transformation partner with bold ambitions, the company encourages professionals who are inspired to evolve their skills, careers, and perspectives. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to shape their own professional journey while contributing to the evolution of the business and the industry.
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