Catering Officer

This role supports the effective delivery of inflight catering services by ensuring consistent quality, cost control, regulatory compliance, and service excellence across the airline network. The position involves close collaboration with various teams to maintain high standards in catering operations, optimize inventory management, and enhance the overall passenger experience.

Key Responsibilities

- Support the implementation and monitoring of inflight catering standards, policies, and procedures to maintain consistent service quality and regulatory compliance across all stations.
- Conduct routine and ad-hoc inspections of catering services, products, equipment, and packaging to verify adherence to quality, hygiene, and safety standards.
- Monitor inflight catering performance through cabin crew feedback, reports, and audits; identify gaps and recommend corrective actions to address issues promptly.
- Collaborate with Cabin Crew, Flight Operations, Engineering, and external service providers to resolve catering, equipment, and service-related challenges efficiently.
- Review and analyze catering uplift, stock levels, duty-free sales, and consumption patterns to ensure optimal stock control, cost efficiency, and alignment with revenue goals.
- Manage onboard equipment and catering inventory through periodic checks to identify shortages, damages, or discrepancies, ensuring effective control.
- Support initiatives aimed at enhancing passenger experience by improving onboard product quality and optimizing service delivery without compromising cost or quality.
- Conduct quality checks on inflight food and beverage offerings and coordinate with caterers to address any non-compliance, service gaps, or recurring issues.
- Participate in cross-functional meetings to support service improvements, new initiatives, and operational enhancements related to inflight services.
- Ensure compliance with service level agreements (SLAs), internal procedures, and audit requirements; review invoices, sales reports, and customer feedback to identify discrepancies or opportunities for improvement.
- Prepare accurate reports and performance updates for management, highlighting trends, risks, and recommendations for service enhancement.

Required Qualifications

- Diploma or Higher Secondary Certificate is acceptable when combined with relevant functional experience; however, a bachelor’s degree in Travel, Tourism, Hotel Management, or a related field is preferred.
- Sound knowledge of inflight catering operations, food safety, hygiene standards, and service quality requirements.
- Strong analytical and organizational skills to manage catering controls, inventory, and cost efficiency effectively.
- Ability to conduct quality checks, audits, and compliance reviews to ensure adherence to established standards and procedures.
- Effective communication and coordination skills to work collaboratively with cabin crew, caterers, and internal stakeholders.
- Good problem-solving abilities with a customer-focused mindset and strong attention to detail.
- Proficiency in basic reporting tools and systems relevant to catering operations.

Work Experience

- A minimum of 2 years’ experience in a similar role within the airline, hospitality sector, or a related service industry. Practical knowledge of food handling standards, hygiene, catering accounting, supervisory, and administrative skills is essential.

This position offers the opportunity to contribute significantly to the quality and efficiency of inflight catering services, ensuring a seamless and enjoyable experience for passengers while maintaining operational excellence and cost control.