Change & Communications Lead

Inbox Business Technologies is seeking an experienced Change & Communications Lead to oversee the end-to-end delivery of communication, adoption, and measurement components within our enterprise Data & AI change-management program. This role serves as the primary point of accountability, translating the Data & AI strategy into a structured change, communication, and adoption plan based on Kotter’s guiding principles. The successful candidate will ensure measurable and sustained adoption across the organization by driving engagement and embedding a data-driven culture.

Key Responsibilities

- Own the overall change-management and communication approach across communication and adoption segments, ensuring alignment with the company’s Data & AI strategy and Kotter-based framework.
- Manage senior stakeholders, sponsors, the Data & Analytics Director, and PMO to secure leadership sponsorship and ongoing reinforcement.
- Define the communication plan, guiding principles, and initiative charters; oversee seven communication initiatives and six communication channels.
- Lead the Adoption & Measurement workstream, including the development of KPI frameworks, conducting surveys, managing dashboards, and establishing a reporting cadence; analyze adoption insights and take appropriate actions.
- Drive programme governance activities such as planning, RAID (Risks, Assumptions, Issues, Dependencies) management, status reporting, and change control in accordance with RFP engagement rules.
- Manage the onsite delivery team to ensure quality, consistency, and timely delivery of all initiatives.
- Provide executive briefings and immersion sessions to senior leadership, championing a culture that embraces data-driven decision-making.

Required Qualifications

- 10 to 14 years of experience in organizational change management, transformation communications, or enterprise program delivery.
- Proven leadership in enterprise-wide change or data/digital transformation programs, preferably within telecom, infrastructure, or large regulated organizations.
- Demonstrable experience working in the KSA/GCC market engaging with senior stakeholders.
- Strong knowledge of Organizational Change Management methodologies such as Kotter and Prosci ADKAR.
- Expertise in enterprise communication strategy, sponsor engagement, and stakeholder management.
- Experience in adoption strategy development, governance, risk management, and escalation processes.
- Skilled in executive engagement, storytelling, and delivering executive briefings.
- Fluency in English at a business level.

Preferred Qualifications

- Certifications in Prosci or CCMP are required or strongly preferred.
- PMP certification is preferred.

Inbox Business Technologies is committed to being an equal opportunity employer. We provide fair consideration to all qualified applicants and do not discriminate based on race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy. We celebrate diversity and strive to foster an inclusive environment where every team member feels valued. We strongly encourage applicants from underrepresented backgrounds to apply and bring their unique perspectives to our innovative and forward-thinking company.