Chat support executive

We are seeking a professional, punctual, and customer-focused Chat Support Executive to join our Customer Support team at Idealancy. The ideal candidate will be responsible for managing customer interactions through various online platforms, ensuring timely and accurate responses to inquiries. This role requires strong communication skills, the ability to work efficiently under pressure, and a solid understanding of order processing and logistics operations. The position is full-time and onsite, based in North Nazimabad E Block, with working hours from 10:00 AM to 6:30 PM, Monday through Saturday.

Key Responsibilities:
- Provide prompt and effective chat support to customers via WhatsApp, social media, and other online chat platforms.
- Handle order confirmations and process customer orders accurately.
- Assist customers with inquiries related to courier and logistics operations.
- Manage high volumes of customer queries while maintaining professionalism and composure.
- Resolve customer issues efficiently, demonstrating strong problem-solving skills.
- Maintain punctuality, discipline, and a professional work ethic in a fast-paced environment.

Required Qualifications:
- Minimum intermediate level of education.
- Prior experience in chat support or customer service roles.
- Proficient in using WhatsApp, social media channels, and online chat tools.
- Good understanding of order confirmation and order processing workflows.
- Knowledge of courier and logistics operations is essential.
- Excellent communication skills with the ability to handle customer concerns effectively.
- Ability to work under pressure and manage multiple queries simultaneously.
- Strong punctuality and discipline with a professional attitude.

Preferred Qualifications and Benefits:
- Immediate joiners will be given preference.
- Competitive salary ranging from 40,000 to 50,000 PKR, based on experience.
- Full-time onsite position with consistent working hours and days.

This role offers an excellent opportunity for candidates looking to grow within a dynamic customer support environment. If you are motivated, detail-oriented, and ready to contribute to a fast-paced team, we encourage you to apply.