Chat Support Executives

Lime Software Logics (SMC-PVT) Limited

Karachi , Pakistan

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Posted 2 hours ago 6 views Report Job

PKR. 50,000 - 50,000/Month

We are looking for confident and detail-oriented Chat Support Executives to join our team at our Business Center located in PECHS Block 6, Main Shahrah-e-Faisal, Karachi. This full-time, on-site role is well-suited for recent university graduates or current students who can commit to a full-time schedule. The ideal candidate will possess excellent written and spoken English skills, strong typing abilities, and the capacity to handle multiple customer conversations simultaneously while maintaining professionalism and accuracy. The work schedule includes shifts from 8:00 PM to 5:00 AM or 10:00 PM to 7:00 AM, six days a week.

Key Responsibilities
- Manage multiple customer chats simultaneously in a professional and timely manner.
- Respond promptly to customer queries via live chat, providing accurate and helpful information.
- Understand customer concerns thoroughly and offer appropriate solutions or assistance.
- Maintain a high standard of written English, including grammar and overall communication quality.
- Keep accurate records of all customer interactions.
- Consistently meet response time, quality, and customer service standards.
- Handle multiple conversations without compromising accuracy or the overall customer experience.

Required Qualifications
- Excellent command of written and spoken English.
- Fast and accurate typing skills.
- Ability to manage multiple chat conversations simultaneously.
- Strong communication and interpersonal skills.
- Ability to multitask effectively and work well under pressure.
- Basic computer literacy and familiarity with common workplace tools.

Shift rotations may occasionally be required depending on departmental needs, though this is generally rare.

Compensation and Work Location
The monthly salary for this position ranges from PKR 50,000 to PKR 60,000. This is an on-site role based at the Business Center in Karachi.

We encourage candidates who are eager to develop their customer service skills in a dynamic and fast-paced environment, and who thrive in multitasking roles, to apply.