Posted 5 days ago 118 views
Located in DHA Phase 1, Lahore, this full-time position seeks a Chat Support Specialist to deliver prompt and professional assistance to customers via live chat and other online communication platforms. The role demands excellent communication skills, a customer-oriented mindset, and the ability to manage multiple conversations simultaneously while maintaining quality service.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through live chat.
- Provide accurate information and effectively resolve customer issues.
- Manage multiple customer chats efficiently without compromising service quality.
- Maintain a positive, helpful, and courteous tone in all customer interactions.
- Escalate complex or unresolved issues to the appropriate department as needed.
- Keep detailed and accurate records of customer interactions.
- Adhere to company policies and established customer support procedures.
Required Qualifications
- Strong written and verbal communication skills.
- Basic computer proficiency and typing skills.
- Ability to multitask and handle several conversations simultaneously.
- Customer-focused approach with strong problem-solving abilities.
- Previous experience in customer support or chat support is advantageous but not mandatory.
- Fresh candidates with good communication skills are welcome to apply.
Candidates will be required to provide their salary expectations during the application process. The position requires working on-site at the specified location.
Job Details
Digital Chords
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