Chief Product Officer

This leadership role is responsible for guiding the strategy, prioritization, and performance of a digital product portfolio within the Public Digital Authority (PDA). The successful candidate will build and enhance product management capabilities that translate policy priorities and citizen needs into secure, accessible government services. This position requires close collaboration with government service owners and PDA’s design, technology, and delivery teams to ensure effective service development and delivery.

Key Responsibilities

Develop and execute the product portfolio strategy and investment priorities, ensuring alignment with the National Digital Masterplan, public value objectives, and available delivery capacity. Lead all stages of product management, including discovery, business case development, roadmap creation, and lifecycle decisions from concept through launch, ongoing improvement, and eventual retirement, adhering to approved decision-making frameworks.

Define and monitor product outcomes and key performance indicators such as adoption rates, task completion, service quality, accessibility, reliability, and cost-effectiveness. Use data-driven insights to inform investment decisions and optimize product performance. Build and lead a high-performing product management team by establishing clear decision rights and coaching product leaders in discovery, prioritization, and accountability for outcomes.

Collaborate closely with the Citizen Experience function to incorporate journey research and service design standards into product priorities, acceptance criteria, and continuous improvements. Work alongside Technology, Data, AI, Security, and DPI leadership to address technical feasibility, interoperability, privacy, resilience, and the reuse of shared capabilities.

Coordinate with ministries, service owners, and Delivery Excellence teams to manage dependencies, ensure operational readiness, and realize benefits. Promote continuous learning and improvement post-launch to sustain service excellence.

Required Qualifications

A bachelor’s degree in Computer Science, Information Technology, Product or Service Design, Engineering, Business Administration, or a related field is required. A relevant master’s degree is preferred. All qualifications must meet the recognition and equivalence standards set by the PDA.

Candidates must have at least 15 years of progressively responsible experience in digital product management or closely related product leadership roles, including senior leadership responsibilities. A minimum of five years leading and developing product management teams with accountability for complex digital product portfolios is essential.

Proven experience managing live digital products through all phases—discovery, launch, and sustained improvement—with measurable adoption and service or business outcomes is required. Demonstrated ability to make portfolio trade-offs, manage product investments, balance stakeholder priorities, and oversee cross-functional delivery is critical.

Preferred Qualifications and Benefits

Experience working within GovTech, public services, or complex regulated environments is highly advantageous. Candidates should be able to demonstrate how they have successfully integrated product management discipline, user research, and delivery constraints to enhance live services. Consulting experience is not considered a preferred qualification for this role.

Key competencies include product strategy, portfolio prioritization, user-centered discovery, lifecycle ownership, product analytics, team development, and stakeholder negotiation.

This position is classified as Grade-13, with one vacancy available. Candidates should have a minimum of 15 years of relevant experience and be no older than 55 years. The application deadline is November 9, 2026.