Cilent Relation Coordinator- Medical Billing

Meds Nexus is seeking a Client Relations Coordinator to join our team and support U.S. medical billing operations. This role involves managing relationships with healthcare providers across the United States, ensuring smooth onboarding of new medical practices, and addressing daily client inquiries with professionalism and care. The ideal candidate will serve as the primary contact for doctors, clinic managers, and administrators, helping to deliver an exceptional customer experience while collaborating closely with internal teams. This position operates on a night shift schedule from 5:30 PM to 2:30 AM, Monday through Friday, with weekends off, and requires working onsite at our Rawalpindi office.

Key Responsibilities
- Act as the main liaison for U.S.-based doctors, clinic managers, and healthcare administrators, responding to billing and service-related questions with empathy and professionalism.
- Facilitate the onboarding process for new healthcare practices, ensuring timely setup and clear communication from the outset.
- Work collaboratively with internal departments including medical billing, accounts receivable, and verification teams to resolve client issues and provide consistent updates.
- Maintain detailed and accurate records of all client interactions, including calls, emails, and meetings, within the CRM system to monitor account status.
- Assist management by gathering client feedback, supporting retention initiatives, and coordinating administrative tasks as needed.

Required Qualifications
- 2 to 3 years of experience in client services, account management, customer success, or BPO operations, preferably within U.S. healthcare or medical billing environments.
- Excellent written and verbal communication skills in English, with polished phone and email etiquette tailored to U.S. professionals.
- Proficiency with CRM platforms such as Salesforce, HubSpot, or ticketing systems, along with familiarity in healthcare software and Microsoft Excel.
- Bachelor’s degree in Business Administration, Communications, Healthcare Management, or a related discipline.

Preferred Qualifications and Benefits
- Fixed weekend off schedule (Saturday and Sunday) to support work-life balance.
- Competitive salary package with regular increments, inflation bonuses, performance-based rewards, loan facilities, advance salary options, and annual loyalty bonuses.
- Onsite office perks including complimentary dinner and daily tea or green tea breaks.

This position requires the ability to commute to our office located on Murree Road, Rawalpindi, and a willingness to work the designated night shift hours. Candidates will be asked about their current and expected salary, notice period, and relevant experience during the application process. This is an in-person role that offers an excellent opportunity to grow within a dynamic healthcare billing environment.