Claim Technicion

The Technician will be responsible for inspecting, diagnosing, and repairing products submitted under warranty and counter claims. This role involves handling the full range of the company’s tech accessories and plays a vital part in maintaining high customer trust by resolving faults promptly, accurately, and consistently to quality standards.

Key Responsibilities

- Physically inspect products received through Counter Claims and Customer Claims to identify faults.
- Verify the product’s serial number, accessories, and overall condition against the claim details before beginning any repair work.
- Differentiate between genuine manufacturing defects, physical damage, and signs of misuse or tampering.
- Diagnose and repair faults across various product categories, including audio devices (earbuds, speakers, sound bars, headphones, handsfree, neckbands), power devices (power banks, chargers, car chargers, cables), as well as home theatres and smart glasses.
- Replace faulty components using approved parts and follow established repair procedures.
- Thoroughly test every repaired unit before marking it as complete to ensure the fault is fully resolved.
- Accurately record daily work on the Daily Working Sheet or digital claims system once implemented, including serial numbers, fault details, and resolution status.
- Report any claims showing signs of tampering, counterfeit parts, or repeat faults to the Lead After Sales Support.
- Complete repairs within the turnaround time targets set by the Claims Center.
- Maintain a clean, organized, and safe workstation, ensuring proper handling and storage of tools, spare parts, and customer products.
- Adhere strictly to all safety procedures when working with batteries, chargers, and electronic components.

Required Qualifications & Skills

- Diploma or certification in Electronics, Electrical Technology, or a related technical field, or equivalent hands-on experience.
- 1 to 2 years of experience repairing tech gadgets and mobile accessories.
- Practical knowledge of soldering, circuit diagnosis, and battery/charging systems.
- Proficiency in using basic tools and testing equipment such as multi-meters and soldering irons.
- Strong attention to detail, particularly in identifying tampering or fraudulent claims.
- Reliable, punctual, and capable of working efficiently under daily productivity tracking.

Work Location and Compensation

This is an in-person role with a monthly salary range of Rs30,000 to Rs50,000.

This position offers an opportunity to work with a diverse range of technology products in a dynamic environment, contributing directly to customer satisfaction and product quality assurance.