Claims Intern - PostEx

Our client, PostEx, is seeking a Claims Intern to join their team in Lahore. This internship offers a valuable opportunity to gain hands-on experience in claims investigation within the logistics and courier industry. The role involves supporting the claims process by assisting in investigations, managing complaint records, and coordinating with various departments to ensure timely resolution. The ideal candidate will develop a strong understanding of shipment lifecycles and enhance their data management skills, particularly using Microsoft Excel.

Key Responsibilities

Claim Investigation: Assist in investigating shipment-related claims by identifying discrepancies and gathering relevant evidence to determine the root cause of issues.

Complaint Management: Review delivery-related complaints, analyze the nature of each issue, and collaborate with appropriate departments to facilitate thorough investigations and resolutions.

Logistics Process Understanding: Build knowledge of the shipment lifecycle, including booking, transit, delivery, return shipments, and processes related to Proof of Delivery (POD) and Proof of Return (POR).

Excel & Data Management: Maintain accurate claim records, update investigation trackers, analyze data trends, and prepare reports using Microsoft Excel.

Documentation & Evidence Review: Verify shipment details, delivery records, customer complaints, photographs, emails, and other supporting documents to ensure completeness and accuracy.

Coordination & Follow-ups: Engage with operational teams to collect investigation findings, obtain supporting evidence, and ensure timely responses throughout the claims process.

Reporting: Assist in compiling claim summaries, identifying recurring issues, and highlighting any gaps or deviations in investigation procedures.

SOP Compliance: Ensure all claim investigations and documentation adhere to the department’s standard operating procedures and escalation guidelines.

Required Qualifications

- Good working knowledge of Microsoft Excel, including the use of formulas, data filtering, sorting, and spreadsheet maintenance.
- Basic understanding of logistics, courier operations, and shipment handling processes.
- Ability to comprehend delivery processes and effectively interpret customer complaints.
- Strong analytical and problem-solving skills to assess claim details and identify discrepancies.
- Good written and verbal communication skills for clear documentation and coordination.
- High attention to detail with the ability to accurately review records and evidence.
- Willingness to learn claim investigation procedures and collaborate with multiple departments.

Preferred Qualifications and Learning Opportunities

This internship provides practical exposure to claim investigations and complaint handling within the logistics sector. Candidates will gain a comprehensive understanding of shipment tracking, delivery, returns, and POD/POR processes. The role also offers experience in Excel-based reporting and data management related to claims. Additionally, interns will benefit from exposure to cross-functional coordination and opportunities to contribute to operational process improvements.

The ideal candidate is detail-oriented and analytical, with a solid grasp of Excel and foundational logistics knowledge. They should be motivated to learn, capable of managing investigation records efficiently, and comfortable working with different teams to support timely and effective claim resolution.