Claims Intern - PostEx

Our client, PostEx, is seeking a Claims Intern to join their team in Lahore. This internship offers an excellent opportunity for individuals interested in gaining hands-on experience in claim investigations within the logistics and courier industry. The role involves supporting the claims department by assisting in the investigation of shipment-related issues, managing complaint records, and coordinating with various teams to ensure timely resolution. The ideal candidate will develop a strong understanding of shipment lifecycles and improve their data management skills through practical exposure.

Key Responsibilities

Claim Investigation: Assist in investigating claims related to shipments by identifying discrepancies and gathering relevant evidence to determine the root cause of issues.

Complaint Management: Review delivery-related complaints, analyze the nature of the problems, and coordinate with appropriate departments to facilitate investigation and resolution.

Logistics Process Understanding: Gain knowledge of the entire shipment lifecycle, including booking, transit, delivery, return shipments, and the processes involving Proof of Delivery (POD) and Proof of Return (POR).

Excel & Data Management: Maintain accurate claim records, update investigation trackers, analyze data trends, and prepare reports using Microsoft Excel.

Documentation & Evidence Review: Verify shipment details, delivery records, customer complaints, photographs, emails, and other supporting documents to support claim investigations.

Coordination & Follow-ups: Liaise with operational teams to obtain investigation findings, supporting evidence, and ensure timely responses.

Reporting: Assist in preparing summaries of claims, identify recurring issues, and highlight any gaps or deviations in the investigation process.

SOP Compliance: Ensure all claim investigations and documentation adhere to the department’s standard operating procedures and escalation guidelines.

Required Qualifications

- Good working knowledge of Microsoft Excel, including the use of formulas, data filtering, sorting, and spreadsheet maintenance.
- Basic understanding of logistics, courier operations, and shipment handling processes.
- Ability to comprehend delivery processes and customer complaints effectively.
- Strong analytical and problem-solving skills.
- Good written and verbal communication abilities.
- High attention to detail with the capability to review records accurately.
- Willingness to learn claim investigation procedures and coordinate with multiple departments.

Preferred Qualifications and Benefits

This internship provides practical exposure to claim investigations and complaint handling within a dynamic logistics environment. Candidates will gain a thorough understanding of shipment tracking, delivery, returns, and POD/POR processes. Additionally, the role offers experience in Excel-based reporting and claim data management. Interns will also benefit from exposure to cross-functional coordination and opportunities to contribute to operational process improvements.

The ideal candidate is detail-oriented, analytical, and proficient in Excel, with a foundational knowledge of logistics. They should be eager to learn, capable of managing investigation records efficiently, and comfortable working collaboratively with different teams to support timely claim resolutions.