Claims Intern - PostEx

Our client, PostEx, is seeking a Claims Intern to join their team in Lahore. This role offers a valuable opportunity to gain hands-on experience in claim investigations within the logistics and courier industry. The intern will support the claims department by assisting in the review and resolution of shipment-related issues, working closely with multiple teams to ensure accurate and timely claim processing. This position is ideal for someone eager to develop their analytical skills and deepen their understanding of shipment lifecycle and complaint management.

Key Responsibilities

Claim Investigation: Assist in investigating shipment-related claims by identifying discrepancies and gathering relevant evidence to determine the root cause of issues.

Complaint Management: Review delivery-related complaints, understand the nature of each issue, and coordinate with appropriate departments to facilitate investigations and resolutions.

Logistics Process Understanding: Develop a comprehensive understanding of the shipment lifecycle, including booking, transit, delivery, return shipments, and processes related to Proof of Delivery (POD) and Proof of Return (POR).

Excel & Data Management: Maintain and update claim records and investigation trackers, analyze data, and prepare reports using Microsoft Excel.

Documentation & Evidence Review: Verify shipment details, delivery records, customer complaints, photographs, emails, and other supporting documents to ensure accuracy.

Coordination & Follow-ups: Liaise with operational teams to obtain investigation findings, supporting evidence, and ensure timely responses.

Reporting: Assist in preparing claim summaries, identifying recurring issues, and highlighting gaps or deviations in investigation processes.

SOP Compliance: Ensure all claim investigations and documentation adhere to the department’s standard operating procedures and escalation guidelines.

Required Qualifications

- Good working knowledge of Microsoft Excel, including the use of formulas, data filtering, sorting, and spreadsheet maintenance.
- Basic understanding of logistics, courier operations, and shipment handling processes.
- Ability to comprehend the delivery process and customer complaints effectively.
- Strong analytical and problem-solving skills.
- Good written and verbal communication abilities.
- Attention to detail with the capacity to review records accurately.
- Willingness to learn claim investigation procedures and coordinate with multiple departments.

Preferred Qualifications and Benefits

This internship offers practical exposure to claim investigations and complaint handling within a dynamic logistics environment. The candidate will gain insight into shipment tracking, delivery, return processes, and POD/POR documentation. Additionally, the role provides experience in Excel-based reporting and claim data management. Interns will also benefit from exposure to cross-functional coordination and opportunities to contribute to operational process improvements.

The ideal candidate is detail-oriented and analytical, with a solid grasp of Excel and foundational logistics knowledge. They should be motivated to learn, capable of managing investigation records efficiently, and comfortable working collaboratively with various teams to support timely claim resolution.