Clearance Support Agent

Join a global leader in cross-border express delivery, operating in over 220 countries and territories since 1969. As part of a company dedicated to connecting people worldwide, you will play a vital role in enhancing the lives of customers by ensuring high-quality service and efficient customs clearance. Become a Certified International Specialist within our customer-focused team and contribute to seamless international logistics operations.

Key Responsibilities

- Support timely customs clearance of inbound and outbound shipments by ensuring all required shipment information and documentation are accurate and available.
- Review shipment details and customs documents to detect missing information, discrepancies, or regulatory issues that could impact clearance.
- Coordinate with customers and internal teams to obtain necessary documents, information, and approvals for customs processing.
- Monitor shipment clearance status and proactively follow up on pending shipments to minimize delays and meet clearance and transit time targets.
- Assist in managing customs duties and taxes, ensuring timely payment follow-up and accurate recording.
- Liaise with Customs authorities, Gateway Operations, and other stakeholders to facilitate clearance activities and resolve routine shipment issues.
- Support the processing and monitoring of shipments held in bond, ensuring adherence to procedures and timely follow-up.
- Maintain accurate shipment records and update relevant systems to ensure compliance, visibility, and information accuracy.
- Escalate complex clearance issues, documentation discrepancies, and delayed shipments to the Customs Clearance Supervisor for resolution.
- Ensure compliance with customs regulations, company policies, standard operating procedures, and information security requirements.

Required Qualifications

- Bachelor’s degree, preferably in Business Administration, Commerce, or a related field.
- 2-3 years of relevant experience in customs clearance, logistics, freight forwarding, or express delivery operations is advantageous.
- Solid understanding of shipment documentation, customs clearance procedures, and regulatory compliance.
- Strong coordination, follow-up, and problem-solving skills with the ability to manage multiple shipments and priorities effectively.
- Good communication and interpersonal skills to work efficiently with customers and internal/external stakeholders.
- Proficiency in MS Office applications and experience maintaining accurate records and updating operational systems.
- High attention to detail with the ability to identify and resolve documentation discrepancies.
- Demonstrated accountability, integrity, and a results-driven mindset, capable of working under pressure to meet deadlines.
- Ability to collaborate within a team and contribute to continuous improvement in clearance operations.

This role offers the opportunity to be part of a dynamic, international team dedicated to customer-centric service and operational excellence. If you are motivated to make a difference and thrive in a fast-paced environment, this position will allow you to develop your expertise in customs clearance and international logistics.