Client Advisor

You will be responsible for delivering outstanding client service while actively contributing to sales growth, product knowledge, and client engagement initiatives. Your role involves managing client inquiries and resolving complaints efficiently, working closely with e-commerce, design, and operations teams to enhance the overall client experience across multiple platforms. By leveraging your expertise, you will optimize the client journey, exceed expectations, and support business objectives, including meeting sales targets. Collaboration with internal teams will be essential to ensure seamless service delivery and strengthen the brand’s reputation.

Key Responsibilities

- Provide expert product knowledge and personalized client service to enhance customer satisfaction.
- Resolve client issues promptly and professionally, ensuring a positive outcome and client retention.
- Drive sales performance by meeting daily and weekly sales targets consistently.
- Deliver high-quality service across various communication channels, including phone, WhatsApp, email, and social media.
- Collaborate with cross-functional teams to improve client experience and maintain brand alignment.
- Track and report on personal sales performance, offering insights for continuous improvement.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- Support operational functions such as logistics and administrative tasks to ensure smooth workflow.

Required Qualifications

- 1-2 years of experience in client services, preferably within the luxury fashion sector.
- Strong proficiency in ERP, CRM, and Shopify systems to manage client data and sales processes effectively.
- Excellent communication, problem-solving, and interpersonal skills to engage clients and resolve issues efficiently.
- A genuine passion for luxury fashion and a commitment to delivering client-centric service.
- Flexibility to work evenings, weekends, and holidays as required.
- Ability to adapt quickly to frequent changes and perform well in a high-pressure environment.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with a background in luxury retail or e-commerce environments will find this role particularly suited to their skills. The position offers an opportunity to work in a dynamic, fast-paced setting where collaboration and innovation are valued. You will gain exposure to multiple facets of the business, including sales, client engagement, and operations, contributing to professional growth within the luxury fashion industry.