Client Delivery Excellence Lead

RevInfinity is an AI-native RevOps-as-a-service firm specializing in foundational RevOps builds, GTM engineering, and GTM AI deployment for B2B SaaS companies. As a Salesforce, HubSpot, and Anthropic partner, our team leverages advanced AI tools like Claude daily to enhance delivery quality and efficiency. We are seeking a detail-oriented Delivery Quality Manager to ensure all client deliverables are accurate, complete, and timely. This role involves owning the delivery system across multiple accounts, setting quality standards, and developing AI-assisted checks to enforce these standards. You will have the authority to hold back any deliverable that does not meet our rigorous quality criteria.

Key Responsibilities
- Conduct thorough quality assurance on every client deliverable before it is sent out, including strategy documents, architecture designs, CRM builds, Clay workflows, integrations, decks, and outputs from agents and dashboards.
- Ensure peer reviews are completed and documented for all deliverables; no work is shipped without review.
- Develop and maintain QA checklists, Definitions of Done, and standard operating procedures (SOPs) for each type of deliverable.
- Build Claude AI projects and prompts to perform first-pass automated checks aligned with QA checklists.
- Create and execute test cases and evaluations for agents and dashboards, both pre- and post-go-live.
- Lead weekly delivery reviews across all accounts to identify and flag at-risk work early.
- Maintain ClickUp project management hygiene by ensuring correct task ownership, accurate status updates, and elimination of stale tasks.
- Monitor service level agreements (SLAs) and deadlines, escalating issues proactively to prevent delays.
- Track and report quality metrics monthly, including rework rates, missed deadlines, and client-reported issues.
- Engage directly with CRM systems to test or replicate issues when necessary.

Required Qualifications
- 3 to 6 years of experience in RevOps, CRM administration, implementation, or delivery/project management.
- Hands-on expertise with HubSpot and/or Salesforce at an admin level; certifications are a plus.
- Proven ability to manage multiple client projects with strict deadlines and SLAs.
- Practical experience using Claude or similar AI tools for reusable prompts, project automation, and AI-assisted review, combined with a critical approach to AI outputs.
- Strong attention to detail and confidence in providing constructive feedback, even to senior team members.
- Excellent written communication skills and the ability to remain composed when addressing client concerns.
- Availability to overlap with US business hours.

Preferred Qualifications and Benefits
- Background in agency or consulting environments.
- Experience with AI agents, automation workflows, and Clay platform exposure.
- Skilled in writing SOPs from scratch.
- Opportunity to work closely with US-based clients and cutting-edge AI technologies.

Onboarding and First 90 Days
From day one, no deliverable will be sent to clients without passing QA. During the first 30 days, you will familiarize yourself with our delivery processes, tools (ClickUp, HubSpot, Salesforce, Claude), and active client accounts. You will begin QA on all outgoing deliverables using an interim checklist and identify major gaps in quality and completeness.

Between days 31 and 60, you will formalize QA standards by writing detailed checklists and Definitions of Done, implement peer review tracking in ClickUp, develop the initial Claude AI first-pass checks, and initiate weekly delivery reviews.

By days 61 to 90, the Claude first-pass AI check will be fully integrated before human review. You will start reporting on key quality metrics such as rework rates and missed deadlines, proactively identify at-risk accounts, and provide insights and recommendations for continuous improvement.

This role is ideal for someone who values process rigor, embraces AI-assisted workflows, and is committed to delivering exceptional quality in a fast-paced, client-focused environment.