Client Delivery Excellence Lead

RevInfinity is an AI-native RevOps-as-a-service firm specializing in foundational RevOps builds, GTM engineering, and GTM AI deployment for B2B SaaS companies. As a Salesforce, HubSpot, and Anthropic partner, our team integrates advanced AI tools like Claude daily to enhance delivery. We are seeking a detail-oriented professional to oversee the quality and timely delivery of all client-facing materials, ensuring that every output meets our high standards through rigorous review processes and AI-assisted checks.

Key Responsibilities
You will be responsible for quality assurance on all client deliverables, including strategy documents, architecture designs, CRM builds, Clay workflows, integrations, presentations, and outputs from deployed agents and dashboards. You will enforce peer review protocols, ensuring no deliverable is sent without documented review. Developing and maintaining QA checklists, Definitions of Done, and standard operating procedures (SOPs) for each deliverable type will be a core part of your role. Additionally, you will design and implement Claude projects and prompts to conduct first-pass automated checks against these standards.

Creating test cases and evaluations for agents and dashboards before and after go-live is essential, as is running weekly delivery reviews across all accounts to identify and flag at-risk work early. You will maintain ClickUp project management hygiene by ensuring correct task ownership, statuses, and eliminating stale tasks. Monitoring service level agreements (SLAs) and deadlines, escalating potential misses proactively, and tracking quality metrics such as rework rates, missed deadlines, and client-reported issues for monthly reporting are also key duties. When necessary, you will step into the CRM environment yourself to test or reproduce issues.

Required Qualifications
Candidates should have 3 to 6 years of experience in RevOps, CRM administration, implementation, or delivery/project management. Hands-on experience with HubSpot and/or Salesforce at an admin level is required, with certifications considered a plus. Proven ability to manage multiple client projects under deadlines and SLAs is essential. Practical experience using Claude or similar AI tools for reusable prompts, project automation, and quality reviews is necessary, along with a healthy skepticism toward AI outputs. Strong attention to detail and the confidence to communicate when work does not meet standards, even to senior colleagues, is critical. Excellent written English skills and the ability to remain calm with clients during issues are expected. Some overlap with US working hours is required.

Preferred Qualifications and Benefits
Candidates with a background in agency or consulting environments, experience with AI agents or automation workflows, exposure to Clay, and the ability to write SOPs from scratch will find this role especially fitting.

Onboarding and Growth Plan
In the first 30 days, you will learn our delivery processes, tools (ClickUp, HubSpot, Salesforce, Claude), and active client accounts. You will begin QA on all deliverables using an interim checklist, meet the team, and identify major gaps in quality and completeness.

Between days 31 and 60, you will develop formal checklists and Definitions of Done for key deliverables, implement peer review tracking in ClickUp, build the initial Claude first-pass check, and initiate weekly delivery reviews across accounts.

From days 61 to 90, you will oversee the Claude first-pass checks running before human review on every deliverable, start reporting quality metrics such as rework rates and missed deadlines, proactively identify at-risk accounts, and share insights and improvement recommendations with the team.

This role offers the opportunity to shape and enforce quality standards in a cutting-edge AI-driven RevOps environment, working closely with US-based clients and a dynamic team passionate about operational excellence.