Client & Fashion Consultant

We are an expanding international fashion-tech startup based in Pakistan, dedicated to helping overseas customers shop confidently from local brands. We are seeking a sales-driven Client & Fashion Consultant to manage the entire customer journey—from initial inquiry through to a completed paid order—while offering expert fashion advice. This is a full-time remote position offering a base salary plus commission.

Key Responsibilities
- Manage inbound customer inquiries across multiple platforms including WhatsApp, Instagram, Facebook, and the company website.
- Understand customer preferences and recommend suitable brands, outfits, fabrics, and customization options.
- Provide guidance on ready-to-wear and bespoke/custom orders, including sizing and personalization.
- Prepare and clearly explain quotes, pricing details, shipping options, and delivery timelines.
- Proactively follow up with leads to convert inquiries into confirmed paid orders.
- Address customer questions and objections with confidence and professionalism.
- Identify opportunities for upselling and cross-selling to enhance customer value.
- Coordinate confirmed orders with sourcing and operations teams to ensure smooth fulfillment.
- Maintain organized and up-to-date records of customer and lead information.

Required Qualifications
- Strong knowledge of Pakistani fashion, brands, and current trends.
- A natural sales and closing mindset with proven ability to convert leads into sales.
- Excellent verbal and written communication skills in both English and Urdu.
- Exceptional follow-up, relationship-building, and customer service skills.
- Ability to work independently in a fast-paced, remote startup environment.
- Minimum of 2 years of sales experience.
- Minimum of 2 years of experience in the fashion industry.

Preferred Qualifications and Benefits
- Experience in fashion retail, styling, e-commerce, client service, or sales is highly desirable.
- Competitive compensation package including a base salary plus performance-based commission.
- Monthly pay range: Rs37,000 to Rs75,000, commensurate with experience and performance.
- Opportunity to contribute to a dynamic startup with international reach and growth potential.

Success in this role will be measured by your ability to efficiently manage the sales pipeline: from inquiry to consultation, quoting, follow-up, and ultimately converting leads into paying customers. Key performance indicators include responsiveness, customer experience quality, disciplined follow-up, and sales conversion rates.

Application Questions
- If you receive 15 new customer inquiries during a shift, each at different stages with varying needs, how would you prioritize and follow up to maximize conversions into paid orders?
- Describe a situation where you successfully turned a hesitant or challenging customer into a sale. What strategies did you use, what was the outcome, and what would you do differently now?

This role offers a unique opportunity for a motivated individual passionate about fashion and sales to thrive in a remote, entrepreneurial setting. If you meet the qualifications and are excited about driving customer satisfaction and sales growth, we encourage you to apply.