Client Onboarding Specialist (Kyb) - TJ / 1911426

Famtech is seeking a Client Onboarding Specialist (KYB) based in Karachi to join their team. This customer-facing role involves guiding newly signed-up businesses through the onboarding process for a B2B remittance-based payment service. The specialist will manage the end-to-end Know Your Business (KYB) process, including collecting and reviewing business documents, assisting with account approval, and supporting customers through their first transaction. Collaboration with sales, compliance, and support teams is essential to ensure a smooth and positive experience for every client.

Key Responsibilities

- Develop a technical understanding of cross-border payment platforms to effectively assist clients.
- Promptly initiate contact with new sign-ups received from the sales team.
- Guide customers through onboarding steps, timelines, and required documentation to complete business verification (KYB).
- Collect and verify business documents such as registration certificates, ownership details, and identification documents.
- Maintain regular communication with potential clients to follow up on missing or incorrect information, ensuring smooth submission.
- Stay informed about the fintech platform’s features and competitors to demonstrate relevant functionalities to different businesses.
- Collaborate with the compliance team to address queries and facilitate account approvals.
- Seamlessly transition fully onboarded clients to the support or account management teams.
- Conduct post-onboarding check-ins to ensure clients are confident in using the product.
- Gather and share client feedback to contribute to continuous improvement of the onboarding process and product.
- Keep all client records, documents, and progress updated in the CRM system.
- Achieve onboarding targets related to turnaround time and completion rates.
- Provide regular onboarding updates and reports to management.
- Handle all client data with strict confidentiality and professionalism.
- Monitor onboarding status and follow up until the client completes their first transaction.

Required Qualifications

- Bachelor’s degree from a recognized institution.
- Minimum of 2 years’ experience in fintech, client onboarding, KYC/KYB, customer success, or a related role.
- Excellent written and spoken English skills suitable for an international customer-facing position.
- Strong organizational and time management abilities to handle multiple onboarding processes simultaneously.
- High level of professionalism and discretion when managing sensitive information.
- Proficiency with Google Workspace, WhatsApp, and Google Chat for communication and collaboration.
- Experience using CRM systems and dashboards for client management.

Preferred Qualifications

- Understanding of KYB and AML processes is highly advantageous.
- Previous experience in fintech, banking, or payments sectors is a plus.

This role offers the opportunity to work in a dynamic fintech environment, contributing directly to client success and operational efficiency. The Client Onboarding Specialist will play a key role in ensuring new business clients have a seamless and supportive onboarding experience, helping Famtech maintain its reputation for excellent customer service.