Client Operations Executive B2B - Day Shift

Client Operations Executive – Day Shift
Location: DHA Phase 2, Islamabad
Shift Timings: 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, 4:00 PM – 1:00 AM
Work Mode: On-site (In-person)

We are looking for a motivated Client Operations Executive to join our team and oversee daily client operational requests while managing inbound sales and driving job conversions. This role demands a proactive individual with excellent communication skills, sales acumen, and a strong sense of ownership. The successful candidate will focus on growing client accounts and ensuring outstanding service delivery and client satisfaction in a fast-paced, results-oriented environment.

Key Responsibilities:
- Manage and respond promptly to daily operational job requests from clients.
- Coordinate job progress efficiently with internal teams and contractors to ensure timely delivery.
- Handle inbound sales inquiries by preparing job scopes and closing jobs effectively.
- Identify growth opportunities within existing client accounts and execute strategies to capitalize on them.
- Build and maintain strong, professional relationships with clients to foster trust and loyalty.
- Monitor job statuses closely, follow up on pending actions, and proactively resolve any issues.
- Ensure all client communications are accurate, timely, and professional.
- Consistently meet or exceed sales, conversion, and overall performance targets.
- Maintain precise records in CRM and other internal systems to support transparency and accountability.
- Contribute to continuous improvement initiatives aimed at enhancing processes and the overall client experience.

Required Qualifications:
- Excellent communication and negotiation skills, with the ability to engage clients effectively.
- Demonstrated sales and closing expertise, capable of converting inquiries into successful jobs.
- Strong client handling and relationship management experience.
- Exceptional time management and multitasking abilities to handle a dynamic workload.
- Solid problem-solving skills and sound decision-making under pressure.
- Ability to thrive in a fast-paced environment while maintaining high organizational standards.
- Disciplined follow-up skills to ensure no task or client request is overlooked.
- Willingness to work within a performance-driven culture with incentives tied to results.

Preferred Qualifications and Benefits:
- Competitive salary package reflecting experience and performance.
- Attractive commission structure designed to reward sales success.
- Monthly and quarterly performance bonuses aligned with company policies.

This position offers an excellent opportunity for individuals seeking to advance their career in client operations and sales within a supportive and goal-oriented environment. If you are driven by results and enjoy working closely with clients to deliver exceptional service, this role is an ideal fit.