Client Operations Manager

Pavago is seeking a Client Operations Manager to lead client delivery, project execution, and operational workflows across multiple accounts. This full-time remote role requires working U.S. business hours and offers a high level of ownership. The successful candidate will manage client communications, drive accountability, track deliverables, and develop scalable systems to ensure projects progress smoothly. Collaborating closely with both clients and internal teams, this role aims to maintain consistent execution while minimizing daily founder involvement.

Key Responsibilities

Client Operations & Communication: Act as the primary contact for client communication across platforms such as Slack, WhatsApp, and Google Workspace. Conduct regular check-ins to monitor progress, priorities, and blockers, ensuring alignment among all stakeholders.

Project & Delivery Management: Oversee multiple client workstreams and project trackers, ensuring deliverables are completed accurately and on schedule. Prioritize tasks, monitor progress, and address any execution gaps. Proactively identify risks and remove obstacles to maintain project momentum.

Process Improvement & Automation: Develop and refine SOPs, workflows, and operational processes. Identify inefficiencies and implement scalable solutions. Utilize modern automation tools to create reporting, tracking, and notification systems. Leverage AI tools to enhance operational efficiency.

Team Coordination: Coordinate cross-functional teams to ensure accountability and timely delivery. Monitor timelines and project outcomes while fostering collaboration and maintaining high execution standards.

Hiring Support: Assist with resume screening and initial candidate evaluations when necessary. Provide structured feedback to support hiring decisions.

Required Qualifications

- 3 to 5 years of experience in operations, project management, Chief of Staff, account management, or related roles.
- Proven ability to manage multiple clients or projects simultaneously.
- Experience in creating SOPs, workflows, and operational systems.
- Strong client-facing communication and stakeholder management skills.
- Excellent organizational, problem-solving, and time management abilities.
- High ownership mindset with strong attention to detail.

Preferred Qualifications

- Experience scaling operations in startup or high-growth environments.
- Familiarity with automation tools such as Zapier, Make, Airtable, and Notion.
- Knowledge of AI-powered workflow tools like n8n.
- Demonstrated success in improving operational processes through automation.

What Success Looks Like

Success in this role means delivering consistent, high-quality client outcomes with projects staying on schedule and minimal operational gaps. The implementation of scalable systems and workflows should enhance team efficiency, resulting in high client satisfaction and retention. Additionally, the role aims to reduce founder involvement in daily operations.

Interview Process

Candidates can expect an initial recruiter screening, followed by a recruiter interview, a final client interview, and then the offer and onboarding stage.

Application Process

After applying, candidates will receive an invitation via Spark Hire to record a brief introductory video. This step replaces multiple screening calls by allowing hiring managers to assess communication style early on, making subsequent interviews more focused and efficient. Applicants may record their video multiple times before submission, and should monitor their inbox and spam folder for the invitation.

This role offers an exciting opportunity for a proactive, detail-oriented professional to drive client success and operational excellence in a dynamic environment.