Client Outreach Operations Associate

InforMityx AI is a dynamic company that supports startups, SMEs, enterprises, and digital agencies in building, modernizing, automating, marketing, and scaling digital businesses. Leveraging expertise in AI, product engineering, data, cloud, and digital growth, the team addresses practical business challenges such as launching SaaS products, modernizing legacy systems, and enhancing digital visibility. Their services include AI-driven solutions, software engineering, data and cloud services, enterprise transformation, SEO, digital growth, and dedicated engineering teams. InforMityx AI also partners with agencies and consultancies across various industries, including SaaS, healthcare, logistics, edtech, e-commerce, retail, and enterprise technology, with a strong focus on clear communication, quality execution, transparent delivery, and measurable results.

Key Responsibilities
The Client Outreach Operations Associate will be responsible for coordinating and executing client outreach activities in an on-site, full-time role based in Lahore. This includes managing outreach workflows, tracking client responses, and maintaining accurate records within CRM or related systems. The associate will engage with prospective and existing clients through email, phone, and digital channels, ensuring timely follow-ups and supporting sales and account management teams by scheduling meetings and preparing basic outreach materials. Daily tasks involve monitoring outreach performance metrics, identifying opportunities for process improvements, and collaborating with internal teams to ensure consistent messaging and targeting. The role also requires handling client inquiries, escalating issues when necessary, and contributing to operational reports and documentation to support overall outreach effectiveness.

Required Qualifications
- Strong operational skills, including workflow coordination, process tracking, and proficiency with CRM or outreach tools.
- Excellent interpersonal skills to build rapport with clients and work collaboratively with internal teams.
- Analytical ability to interpret outreach data, identify trends, and suggest improvements.
- Clear and professional verbal and written communication skills suitable for client-facing interactions.
- Customer service orientation focused on responsiveness, problem-solving, and maintaining a positive client experience.
- High attention to detail, effective time management, and organizational skills to manage multiple outreach campaigns simultaneously.
- Comfort with digital tools, spreadsheets, and basic reporting; experience in technology or digital services environments is advantageous.
- Relevant education in business, communications, marketing, or a related field, or equivalent practical experience.

This role offers an excellent opportunity to contribute to a fast-growing AI and digital services company, working closely with diverse teams and clients to drive impactful outreach operations.