Client Relation Expert

Meds Nexus is looking for a committed Client Relations Expert to join their team on-site in Rawalpindi. This full-time role operates during the night shift from 5:30 PM to 2:30 AM, Monday through Friday. The position centers on managing and strengthening relationships within the U.S. healthcare practice network. The successful candidate will take charge of client management activities, ensuring smooth onboarding of providers, addressing operational inquiries efficiently, and maintaining strong client retention through proactive communication and support.

Key Responsibilities
Manage daily communications with U.S. medical practices, handling administrative and financial inquiries through clear and professional verbal and written correspondence. Oversee the complete onboarding process for newly signed practices, ensuring a well-organized and seamless transition that encourages engagement and reduces friction. Work closely with internal teams such as medical billing, collections, and eligibility verification to resolve client issues promptly and provide timely operational updates. Maintain accurate and current records of all client communications, operational notes, and resolution tickets within the CRM system. Support account retention efforts by assisting with relationship-building initiatives, collecting customer feedback, and managing related administrative tasks.

Required Qualifications
A bachelor’s degree in English or a related field is essential. Candidates should have 2 to 3 years of direct experience in CRM administration, account management, or client support within the healthcare BPO sector. Excellent command of both written and spoken English is required, along with strong corporate phone and email etiquette. Proficiency in CRM platforms, helpdesk ticketing tools, and Microsoft Office applications—especially Excel—is necessary.

Preferred Qualifications and Benefits
The role offers fixed weekends off (Saturday and Sunday) to promote work-life balance. A competitive salary package is provided, including regular performance reviews and inflation-based bonuses. Additional financial benefits include company loan support, salary advance options, and annual loyalty incentives. On-site perks include free nightly dinner and tea/green tea refreshment breaks. This position requires working from the office located at Asghar Mall, Murree Road, Rawalpindi, during the specified night shift hours.

Candidates should be ready to confirm their ability to commute to the Rawalpindi office and their willingness to work the night shift. Information about current experience, notice period, and salary expectations will be requested during the recruitment process. This is an in-person role requiring full-time commitment during the stated hours.