Posted Sep 24, 2026 22 views
MedNexus is seeking a detail-oriented Client Relation Specialist to join our US Medical Billing team on-site. This role involves managing client relationship workflows, system communications, and ticket tracking to support our healthcare revenue cycle management operations. The ideal candidate will be responsible for configuring and optimizing customer databases and communication pipelines, ensuring smooth query resolution, account onboarding, and data integration between US healthcare clients and internal teams. This position requires working the fixed night shift from 5:30 PM to 2:30 AM.
Key Responsibilities:
- CRM Pipeline & Workflow Management: Oversee daily CRM activities by tracking client inquiries, billing tickets, and onboarding processes, ensuring all tasks are completed within established service level agreements (SLAs).
- Client Interaction Tracking: Accurately document all communications, operational updates, and service requests from US healthcare practices within CRM platforms such as Salesforce, HubSpot, or proprietary systems.
- Cross-Functional Coordination: Efficiently route client requests, billing questions, and account updates to relevant internal departments including revenue cycle operations, accounts receivable follow-up, and verification of benefits teams.
- Process Automation & Reporting: Develop automated communication triggers, email templates, and follow-up reminders to enhance workflow efficiency. Prepare weekly reports on account engagement for management review.
- Data Hygiene & Integrity: Maintain accurate and up-to-date client records, contact directories, and practice profiles while adhering to HIPAA security standards to protect sensitive healthcare information.
Required Qualifications:
- Experience: 2 to 4 years managing CRM platforms within US healthcare revenue cycle management, business process outsourcing, or client service environments.
- Technical Proficiency: Practical experience with CRM tools such as Salesforce, HubSpot, Zoho, or custom ticketing systems. Familiarity with healthcare practice management software and advanced skills in MS Excel are essential.
- Domain Knowledge: Solid understanding of the US medical billing lifecycle, client onboarding processes, and ticket escalation procedures.
- Shift Commitment: Ability to work the fixed night shift from 5:30 PM to 2:30 AM on-site.
- Communication Skills: Excellent written and verbal English communication tailored for professional interactions with US healthcare providers and practice administrators.
- Education: Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
Preferred Qualifications and Benefits:
- Competitive salary package with performance-based incentives.
- Comprehensive health coverage and provident fund benefits.
- Clear and structured career advancement opportunities within the organization.
This position requires on-site attendance at our office located in Rawalpindi, with a night shift schedule. Candidates should be prepared for the commute and shift timings. Applicants will be asked about their CRM experience, current and expected salary, notice period, and ability to commute to the office during the night shift.
MedNexus offers a dynamic work environment where you can grow your career while contributing to improving healthcare revenue cycle management for US-based clients. If you are a motivated CRM specialist with a passion for healthcare and client service, we encourage you to apply.
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