Client Relations Manager

Pavilion Design Consultant is seeking a professional, well-organized, and confident Client Relations Manager to oversee client communication and ensure a seamless, professional experience throughout each project. The ideal candidate will manage client inquiries, schedule meetings, coordinate with internal teams, handle follow-ups, contracts, payments, and nurture strong, long-term client relationships.

Key Responsibilities
- Manage client inquiries via phone, WhatsApp, social media, and in-person interactions.
- Welcome and professionally assist clients visiting the office.
- Understand client needs and liaise with design or construction teams accordingly.
- Schedule and organize client meetings and appointments.
- Maintain regular follow-ups with prospective and existing clients.
- Prepare and coordinate quotations, proposals, contracts, and other client-related documents.
- Follow up on quotations to convert leads into confirmed projects.
- Oversee contract signing and ensure all necessary documentation is completed.
- Monitor client payments, installments, and outstanding balances.
- Coordinate with accounts and internal teams regarding payment statuses.
- Keep an updated database of leads, clients, projects, meetings, and follow-ups.
- Communicate project progress to clients and facilitate communication between clients and project teams.
- Address client concerns professionally and escalate issues to management when necessary.
- Uphold a high standard of client service and maintain the company’s professional image.
- Collaborate with Business Development, Architecture, Design, and Construction teams as needed.
- Prepare daily and weekly client and lead follow-up reports for management.
- Maintain confidentiality of client information and company documents.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Management, Communications, or a related field.
- 1 to 3 years of experience in client relations, customer service, sales coordination, real estate, architecture, construction, or a similar industry.
- Excellent communication and interpersonal skills.
- Proficiency in English and Urdu.
- Professional appearance and confident demeanor.
- Strong organizational skills with the ability to manage multiple clients and tasks simultaneously.
- Proficient in WhatsApp, Microsoft Office, Google Workspace, and basic CRM/data management tools.
- Ability to communicate professionally with high-value clients.
- Strong attention to detail and documentation skills.

Preferred Qualifications and Benefits
- Experience in architecture, construction, interior design, real estate, or property-related sectors.
- Familiarity with handling quotations, contracts, payments, and client meetings.
- Basic understanding of architectural or design services is advantageous.

Key Performance Indicators (KPIs)
- Timely lead follow-up and response.
- Conversion rate of qualified leads into projects.
- Client satisfaction and quality of communication.
- Efficient scheduling and coordination of meetings.
- Prompt follow-up on quotations and proposals.
- Effective payment follow-up and collection coordination.
- Accuracy and maintenance of client records and documentation.
- Client retention and overall relationship quality.

What We Offer
- A professional and creative work environment.
- Opportunities to work on architecture, interior design, real estate, and construction projects.
- Career growth and professional development prospects.
- Performance-based advancement opportunities.

Location: Lahore
Employment Type: Full-Time
Department: Client Relations / Business Development
Salary: Rs70,000 - Rs80,000 per month
Work Location: On-site

This role is ideal for a motivated individual looking to contribute to a dynamic team while growing their career in client relations within the design and construction industry.