Client Relations Specialist

ROMÉLION is a premier Event Planning and Management company specializing in luxury weddings, destination weddings, and corporate events. We are seeking a Client Relations Specialist to manage incoming enquiries, nurture client relationships, and support the process from initial contact through to confirmed bookings and successful event delivery. In this role, you will serve as a primary point of contact for clients, collaborating closely with the founder and the event planning team to ensure client expectations are clearly understood and accurately communicated. Your effectiveness will be measured by your ability to respond promptly, follow up consistently, maintain detailed client records, and facilitate a seamless transition to the planning team. Your efforts will directly contribute to converting enquiries into bookings and fostering long-term relationships that encourage repeat business and referrals.

Key Responsibilities:
- Manage client enquiries professionally across multiple platforms including email, WhatsApp, Instagram, LinkedIn, and phone.
- Collect and document detailed event requirements such as dates, location, guest count, budget, and client preferences.
- Clearly communicate ROMÉLION’s services and coordinate consultations with relevant team members.
- Work closely with the planning team to develop proposals tailored to each client’s specific needs.
- Follow up on enquiries and proposals, address client questions, and assist prospective clients in making informed booking decisions.
- Maintain accurate and up-to-date records of all client interactions, proposal statuses, and agreed next steps.
- Keep clients informed about updates and promptly relay any changes to the planning team.
- Handle client concerns with care and escalate issues when decisions or approvals are required.
- Build and maintain relationships with prospective clients and referral partners.
- Collect post-event feedback and maintain ongoing contact to encourage future bookings and referrals.

Required Qualifications:
- Excellent verbal and written communication skills in both English and Urdu.
- Confidence in engaging with clients, asking insightful questions, and clearly explaining services.
- Strong organizational skills, attention to detail, and dependable follow-through.
- Ability to manage multiple enquiries simultaneously while maintaining a personalized and attentive approach.
- Proficiency in using email, WhatsApp Business, Instagram, LinkedIn, and client management tools such as spreadsheets.
- Good judgment in handling confidential client information.

Preferred Qualifications and Benefits:
- Previous experience in client relations, customer service, sales, or hospitality is highly desirable. Experience within the weddings or events industry is an advantage.
- Relevant education in business, marketing, hospitality, or related fields is welcomed, alongside demonstrated practical skills and experience.

This role offers the opportunity to work in a dynamic, luxury event environment where your contributions will have a meaningful impact on client satisfaction and company growth. If you are passionate about client service and event management, this position provides a rewarding platform to develop your career.