Client Relationship Coordinator

We are seeking a dedicated Client Services Coordinator to manage daily communications and support for our UK and US clients. This role involves handling client inquiries promptly across multiple channels, ensuring deadlines and documentation are managed efficiently, and maintaining accurate records within our CRM system. The ideal candidate will thrive in a fast-paced environment, demonstrate strong organizational skills, and collaborate effectively with both clients and internal teams.

Key Responsibilities
- Manage daily client communication via email, phone, and WhatsApp, ensuring all messages are addressed within the same day to maintain a zero-inbox approach.
- Assist clients with tracking deadlines, fees, required documents, and the progress of their jobs.
- Follow up on any outstanding records or documentation to ensure timely completion.
- Redirect technical questions to the appropriate accounting professionals to provide accurate and efficient responses.
- Maintain and update the CRM system regularly to ensure all client information is current and accurate.

Required Qualifications
- Minimum of 2 years experience in a fast-paced, client-facing role, specifically serving UK or US clients.
- Excellent verbal and written communication skills in English.
- Strong attention to detail and organizational abilities.
- Proficiency and confidence in using AI tools and various software applications.
- A positive, can-do attitude and the ability to work collaboratively within a team environment.

Preferred Qualifications and Benefits
- This is a full-time, on-site position with office hours from 1:00 PM to 9:30 PM, Monday through Friday.
- Market-competitive salary offered.
- Candidates must be prepared to commit to a minimum of two years due to the nature of the business.
- Experience working directly with UK or US clients is essential and a prerequisite for application.

This role is based in our office, requiring in-person attendance. If you meet the experience criteria and are looking for a challenging yet rewarding position supporting international clients, we encourage you to apply.