Client Relationship Executive

ABS International is seeking a Customer Service Specialist to join its US operations team based in Karachi. This role involves managing communication with existing US-based clients, focusing on post-sale support, onboarding assistance, and maintaining accurate service records. The ideal candidate will have prior experience in a call center or international customer service environment and possess strong professional phone communication skills. This is a permanent, full-time position with a fixed shift from 6 PM to 2 AM, working on-site at Gulistan-e-Johar Block 14, Karachi.

Key Responsibilities
- Manage follow-up communication with existing US clients, addressing post-sale queries and onboarding questions.
- Complete and maintain accurate service documentation and interaction records.
- Ensure every client interaction reflects professionalism, clarity, and patience, upholding the company’s reputation.
- Provide timely and effective solutions to customer issues, maintaining a calm and composed demeanor throughout.

Required Qualifications
- Minimum of 1 year experience in a call center, BPO, or international customer service environment.
- Fluent spoken and written English, capable of handling live conversations with US customers.
- Patient, composed, and solution-oriented approach to problem-solving.
- High school diploma or equivalent; university students currently enrolled are also encouraged to apply.
- Availability to work Monday to Saturday, 6 PM to 2 AM, fully on-site in Karachi.

Preferred Qualifications and Benefits
- Experience working in a structured, professional environment with live US customer interactions is highly valued.
- Competitive base salary paid on a fixed date every month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual output.
- Provident fund with structured company contributions.
- 15 days of fully paid annual leave.
- Permanent employment with a fixed shift and no rotation, offering stability and predictability.
- Opportunity for ongoing coaching, development, and a clear growth path within a well-established organization operating since 2009 with over 200 professionals.
- A reliable payroll system ensuring timely salary payments every month without fail.

This position offers a unique chance to gain real experience handling US customer interactions in a stable and supportive work environment. Candidates who demonstrate consistent performance will find opportunities for advancement within the company’s long-standing operations.