Client Relationship Operations Coordinator

Company Description InforMityx AI helps startups, SMEs, enterprises, and digital agencies build, modernize, automate, market, and scale digital businesses. The company combines AI, product engineering, data, cloud, and digital growth capabilities to address practical business challenges, from launching SaaS products to modernizing complex enterprise platforms. Its services span AI solutions, software engineering, data and cloud, enterprise transformation, SEO and digital growth, and dedicated engineering teams.

InforMityx AI works across industries such as SaaS, healthcare, logistics, edtech, e-commerce, retail, and enterprise technology, with a strong focus on clear communication, quality execution, and measurable outcomes. The team emphasizes transparent delivery and long-term partnerships that support sustainable business growth.

Role Description The Client Relationship Operations Coordinator is a full-time, on-site role based in Lahore. This role is responsible for supporting day-to-day client operations, including coordinating communication, tracking service delivery, and ensuring timely follow-up on client requests and issues. The coordinator will manage administrative tasks such as maintaining client records, preparing reports, scheduling meetings, and supporting internal teams with accurate information and documentation.

They will collaborate with account managers, operations teams, and technical staff to streamline workflows, improve customer service processes, and help resolve operational bottlenecks. The role also involves monitoring client satisfaction, identifying areas for improvement, and contributing to the refinement of operational standards and best practices.

Qualifications

Strong Analytical Skills to interpret data, monitor performance metrics, and support operational decision-making.
Excellent Communication abilities, including clear written and verbal interaction with clients and internal teams.
Proficiency in Operations Management to coordinate workflows, manage service delivery processes, and maintain quality standards.
Customer Service skills to handle inquiries, resolve issues, and maintain positive, professional client relationships.
Administrative Assistance capabilities to manage documentation, scheduling, reporting, and general office coordination.
Experience in a client-facing or operations coordination role, preferably in technology, digital services, or related sectors.
Comfort with using CRM tools, project management software, and standard office applications (e.g., spreadsheets, presentation tools).
Ability to work on-site in Lahore, manage multiple priorities, and collaborate effectively in a cross-functional team environment.
Relevant education such as a bachelor’s degree in business, management, communications, or a related field is preferred.