Client Services Account Manager

MobiTising is seeking an experienced Account Manager – Client Service to oversee client relationships and ensure the successful execution of campaigns. The ideal candidate will coordinate cross-functional teams, manage client communications, and deliver projects on time while identifying opportunities for account growth. Experience working with entertainment, music, digital agencies, media, or corporate brands will be highly advantageous.

Key Responsibilities

- Manage client accounts by building and maintaining strong, long-term relationships.
- Understand client needs and translate them into clear, actionable briefs for internal teams.
- Collaborate closely with Creative, Digital, Media, and Strategy teams to ensure timely campaign delivery.
- Handle client communication, manage expectations, gather feedback, and address escalations promptly.
- Oversee campaigns from initial briefing through execution, delivery, and post-campaign reporting.
- Prepare and present proposals, campaign plans, presentations, and monthly performance reports.
- Monitor account performance, key performance indicators (KPIs), budgets, and deliverables.
- Identify opportunities for upselling, cross-selling, and overall account growth.
- Proactively resolve client issues to maintain high levels of customer satisfaction and retention.
- Support new business development efforts and assist in client pitches.
- Stay informed about industry trends, client markets, and competitor activities to provide strategic insights.

Required Qualifications

- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Minimum of 5 years’ experience in Client Servicing or Account Management, preferably within digital marketing, advertising, media, or PR agencies.
- Strong knowledge of digital marketing, social media, content creation, and advertising strategies.
- Excellent communication, presentation, negotiation, and relationship management skills.
- Proven project management capabilities with strong follow-up and organizational skills.
- Commercially minded with the ability to identify and capitalize on business opportunities.
- Proactive and solution-oriented approach, capable of managing multiple accounts effectively under pressure.

Preferred Qualifications

Experience working with entertainment, music, digital agencies, media, or corporate brands will be considered a significant plus.

This role offers the opportunity to work in a dynamic environment where strategic thinking and client relationship management are key to driving business success. Candidates who thrive in fast-paced settings and enjoy collaborating across teams will find this position rewarding.