Client Services Assistant

We are seeking a Client Services Assistant to join our team full-time at our Gulberg, Lahore office. This role operates Monday to Friday from 1:00 PM to 10:00 PM, aligned with UK business hours. The ideal candidate will serve as a professional and proactive point of contact for our UK clients, supporting the team with clear communication, independent problem-solving, and efficient task management. This position offers an excellent opportunity for graduates eager to build a meaningful career with a UK-based company and develop valuable international experience.

Key Responsibilities
- Act as a friendly and professional liaison for UK clients by handling incoming and outgoing calls, providing updates, and ensuring follow-ups are completed without gaps.
- Maintain clear, accurate, and courteous communication with clients via telephone, email, and virtual meetings.
- Provide administrative support including calendar management, scheduling meetings, handling correspondence, and completing general office tasks.
- Prepare, format, proofread, and organize business documents, reports, and correspondence to maintain high-quality standards.
- Manage data by keeping records accurate, updating databases, and ensuring information is well-organized and accessible.
- Coordinate meetings, take notes when necessary, and follow up on action items promptly.
- Support daily operational tasks and assist team members with ongoing projects to ensure smooth workflow.
- Conduct research and gather relevant information to support team activities and client needs.
- Collaborate closely with colleagues across departments to meet deadlines and complete tasks efficiently.

Required Qualifications
- Bachelor’s degree in any discipline.
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
- Strong English communication skills, both spoken and written, with the ability to understand and follow instructions accurately.
- Confidence in speaking with clients over the phone and maintaining professionalism.
- Ability to handle confidential information with discretion.
- Based in Lahore or willing to relocate before the start date.
- Availability to work the specified UK hours (1:00 PM – 10:00 PM, Monday to Friday).

Preferred Qualifications and Benefits
- Demonstrated common sense and the ability to independently determine sensible next steps when unexpected situations arise.
- A strong willingness to learn, accept feedback, and improve continuously.
- Salary range between PKR 60,000 and 100,000 per month, commensurate with experience and ability.
- Opportunities for career growth into more specialized roles within the company, supported by training and exposure.
- Performance-based bonuses and awards to recognize achievements.
- Comprehensive leave benefits including annual, sick, casual, maternity, and paternity leave.
- Monthly team lunches or dinners sponsored by the company to foster team spirit.
- Employee of the Month recognition program with rewards.
- Complimentary daily refreshments provided onsite.

This role is an excellent starting point for those seeking to gain direct experience working with UK clients and professional standards. Candidates who demonstrate strong communication skills, common sense, and a willingness to learn will find ample opportunity to develop their careers in a supportive environment.

Applicants should submit their CV along with a cover letter beginning with the phrase "Gulberg Assistant" to be considered. Only applications meeting this criterion will be reviewed.