OxCore is seeking a Client Services Associate to provide dedicated remote support to an assigned client team. This role requires flexibility to handle various tasks ranging from administrative coordination to client-facing communication. The position is fully remote and operates on night shift hours aligned with US business hours. Ideal candidates are highly organized, adaptable, and comfortable managing multiple priorities in a fast-paced, client-focused environment. Team members at OxCore contribute to a collaborative culture that values accountability, adaptability, and results, working within a dynamic service-oriented setting that encourages professional growth.
Key Responsibilities
- Manage and respond promptly and professionally to client emails and calls, acting as a liaison between clients and their internal or external contacts.
- Oversee scheduling, including calendar management, appointments, bookings, and follow-ups as required by the client.
- Maintain accurate records and databases with meticulous data entry and organization.
- Provide day-to-day operational and administrative support tailored to the client’s workflow and systems.
- Prepare for client meetings by researching relevant information and stakeholders.
- Support data clean-up initiatives and contribute ideas to improve workflows and overall efficiency.
- Prepare basic quotes or estimates for clients’ customers when applicable, ensuring accuracy and alignment with service offerings.
Required Qualifications
- Prior experience supporting US-based clients is preferred.
- Must be willing and able to work night shift hours aligned with US business hours.
- Excellent written and verbal English communication skills, including professional email drafting and phone etiquette.
- Minimum of a bachelor’s degree.
- Highly organized, detail-oriented, and comfortable multitasking across shifting priorities.
- Proactive and adaptable mindset, with the willingness to take on multiple roles as client needs evolve.
- Comfortable learning new tools and platforms depending on the assigned client’s systems.
Preferred Qualifications and Benefits
- Competitive base salary aligned with market standards.
- Opportunity to work in a collaborative and supportive environment that encourages initiative and professional development.
- Exposure to diverse client needs and the chance to develop a broad skill set in client services and operational support.
Application Process
Candidates must submit a 60-second voice recording introducing themselves, using a professional, calm, and confident tone. This audio file should accompany the resume and contact details. Please note that applications without the voice audition will not be considered.
OxCore is committed to delivering reliable, high-quality services that enhance client efficiency and satisfaction. Joining the team means becoming part of a company that values strong client relationships and tailored support solutions designed to meet diverse business needs.
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