Posted Sep 23, 2026 16 views
Our client, Protek Devices, is seeking a Client Services Coordinator to join their team at the Gulberg II office in Lahore. This role is essential in managing customer interactions by scheduling appointments and following up on leads, ensuring all client inquiries and concerns are handled promptly and professionally. The ideal candidate will be fluent in spoken English and comfortable communicating in both Urdu and English on daily calls. This position offers an excellent opportunity to develop strong interpersonal skills while gaining technical knowledge about window film and glass hardware products. The working hours are from 10:00 AM to 5:00 PM, Monday through Friday, with remote work on Saturdays.
Key Responsibilities
- Respond to incoming customer calls and inquiries in both Urdu and English, providing accurate information and support.
- Conduct regular outbound follow-up calls to potential clients who have submitted enquiry forms, utilizing effective cold calling and lead conversion techniques.
- Manage appointment scheduling, ensuring timely and accurate bookings aligned with service availability.
- Use CRM and appointment scheduling software to record, track, and update client interactions and statuses.
- Handle reception duties, including greeting visitors, managing the front desk area, and professionally managing correspondence.
- Maintain organized and comprehensive data entry of customer information and lead details using Microsoft Excel and Google Sheets.
- Assist customers in resolving concerns or disputes by applying conflict resolution strategies to enhance satisfaction and loyalty.
- Collaborate with internal teams to stay informed about product details related to window film and glass hardware, enabling knowledgeable client support.
- Apply effective time management skills to balance multiple tasks such as call handling, appointment organization, and data maintenance.
- Manage professional email and correspondence to ensure clear and timely communication with clients.
- Utilize outbound calling and lead follow-up skills to support the company’s business development objectives.
- Maintain confidentiality and professionalism in all customer interactions and management of company information.
- Adapt to evolving customer service processes and actively engage in continuous learning about new products and software tools.
- Comply with company policies and adhere to scheduled office hours, coordinating well with commuting and remote work requirements.
Required Qualifications
- Fluency in spoken English with the ability to communicate effectively in both Urdu and English.
- Strong customer service background with excellent interpersonal and communication skills.
- Proficiency in Microsoft Excel, Google Sheets, and CRM software.
- Ability to manage multiple tasks efficiently and maintain a professional demeanor.
- Willingness to learn about window film and glass hardware products.
- Punctuality and reliability with the ability to work in-office Monday to Friday and remotely on Saturdays.
Preferred Qualifications and Benefits
- Previous experience in client coordination, front desk management, or a similar customer-facing role.
- Familiarity with appointment scheduling software and lead management systems.
- Opportunity to develop both interpersonal and technical skills within a growing company.
- Supportive work environment with a balance of in-office and remote work flexibility.
This role is ideal for a motivated individual looking to build a career in client services while gaining product knowledge in a specialized industry. Protek Devices offers a professional setting where dedication and continuous learning are valued.
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