client services officer

We are seeking a confident and customer-oriented Client Services Officer to join our team and support the sales department through proactive outbound calling, lead generation, client follow-ups, and delivering excellent customer service. This role requires understanding customer needs, effectively presenting our products and solutions, and converting inquiries into qualified sales opportunities to drive business growth.

Key Responsibilities

- Conduct outbound calls to prospective customers and manage incoming sales inquiries with professionalism.
- Clearly and confidently introduce the company’s products, services, and solutions to potential clients.
- Identify customer requirements and coordinate meetings or product demonstrations for the sales team.
- Follow up on quotations, proposals, and pending customer decisions to ensure timely progress.
- Maintain strong client relationships through various communication channels including phone, email, and WhatsApp.
- Collaborate with sales and technical teams to provide accurate information and resolve customer queries efficiently.
- Keep detailed and updated records of contacts, conversations, leads, and follow-up activities within the CRM system.
- Assist in order processing and keep customers informed about the status of their orders.
- Achieve set targets related to calls made, qualified leads generated, appointments scheduled, and sales conversions.
- Prepare and submit daily and weekly activity reports to management.

Required Qualifications

- Intermediate or bachelor’s degree; qualifications in business, marketing, or related fields are preferred.
- Previous experience in telesales, customer service, or call center environments is advantageous but not mandatory.
- Fresh candidates with strong communication skills and a willingness to learn are encouraged to apply.
- Experience in selling IT, audiovisual, LED display, or technology products will be considered an asset.

Required Skills

- Excellent verbal and written communication skills in both English and Urdu.
- Professional telephone etiquette, active listening abilities, and persuasive communication techniques.
- Strong organizational skills with the ability to manage time effectively and follow up persistently.
- Capability to handle objections and rejection with professionalism and resilience.
- Basic proficiency in MS Office applications, email communication, and CRM software usage.
- A customer-focused mindset with a commitment to achieving and exceeding targets.

Compensation and Work Location

The position offers a monthly salary ranging from Rs50,000 to Rs75,000. This is an in-person role, requiring attendance at the designated office location.

This opportunity is ideal for motivated individuals looking to develop their career in client services and sales support within a dynamic and growing company.