Client Services Representative

The Client Services Representative is a full-time, on-site position based in Islamabad, responsible for managing and nurturing client relationships. This role involves responding promptly to client inquiries, ensuring issues are resolved efficiently, and maintaining high levels of customer satisfaction. The representative will communicate with clients via phone, email, and face-to-face interactions, while coordinating with internal teams to support project delivery and uphold service quality. Additionally, the role includes monitoring client satisfaction, providing updates on ongoing work, and assisting with billing or finance-related queries when necessary. This position requires a professional and service-oriented approach to maintain company standards in all client engagements.

Key Responsibilities:
- Serve as the primary point of contact for assigned customers.
- Assist new customers with onboarding and getting started.
- Listen attentively to client concerns and provide effective solutions.
- Manage escalations promptly by collaborating with internal teams to resolve issues.
- Take ownership of client issues until they are fully resolved.
- Maintain accurate and up-to-date records in the CRM system.
- Follow up regularly with clients to ensure long-term satisfaction and retention.
- Support billing and finance-related queries as needed.
- Contribute to a positive, professional, and service-driven work environment.

Required Qualifications:
- Bachelor’s degree in Business, Management, Communications, Finance, or a related field.
- 1 to 3 years of experience in Customer Success, Client Relations, or Account Management.
- Strong client service and customer service skills focused on building and maintaining professional relationships.
- Excellent English communication skills, both verbal and written (B2 level or above).
- Effective problem-solving abilities with the capacity to identify root causes and implement practical solutions.
- Ability to stay calm and think ahead in challenging situations.
- Strong organizational skills with attention to detail and the ability to manage multiple client requests simultaneously.
- Basic understanding of finance concepts to assist with billing and payment inquiries.
- Proficiency in Microsoft Office and familiarity with CRM tools.
- Reliability and commitment to a long-term role.

Preferred Qualifications and Benefits:
- Prior experience in client-facing roles within consulting, construction, or related industries is an advantage.
- Female candidates are strongly encouraged to apply; travel facilities are available for female employees.
- The role is based at Bahria Town Civic Centre, Phase 4, Rawalpindi.
- Work shift is from 6:00 PM to 3:00 AM.
- Salary offered is up to PKR 120,000.
- This is an onsite, full-time position.
- Candidates with a background in sales or engineering will not be considered.

This opportunity is ideal for individuals who are committed to delivering exceptional client service and are looking for a professional environment to grow their career in customer success. If you know someone who fits this profile, sharing this role could help them take the next step in their career.