Client Servicing Executive

Located in Lahore, this opportunity is with one of Pakistan’s leading and most prestigious event management companies, renowned for delivering high-end events and exceptional client experiences. The Client Servicing Executive will play a vital role in supporting client communication and coordinating events from the initial enquiry stage through to final delivery. This position requires managing client briefs, approvals, and follow-ups, while working closely with internal teams to ensure all deadlines and event requirements are clearly communicated and met.

Key Responsibilities

- Record and document client enquiries, developing clear and comprehensive briefs that outline event objectives, dates, venues, guest numbers, budget parameters, and required services.
- Prepare detailed meeting notes, action lists, and follow-up communications, maintaining accurate records of client decisions and outstanding information.
- Assist in the preparation of proposals, presentation decks, and quotations by gathering inputs from senior team members, design, and cost control departments.
- Coordinate with internal teams regarding design options, cost estimates, production needs, and delivery schedules, promptly flagging any potential delays.
- Track client approvals related to event scope, designs, quantities, and changes, ensuring that delivery teams have access to the most current approved information.
- Provide regular progress updates to clients, respond to routine queries, and escalate complaints, scope changes, or commercial decisions to the appropriate lead.
- Support site visits, manage event checklists, coordinate setup activities, and assist clients on-site under supervision.
- Maintain enquiry and event trackers, client contact records, and all relevant project documentation.
- Collect post-event feedback and assist in closing outstanding client actions, documentation, and handovers.

Required Qualifications

- 0 to 2 years of relevant experience, including internships, in event management, client servicing, hospitality, or customer service. Fresh graduates with strong communication and organizational skills are encouraged to apply.
- Clear and professional written and verbal communication skills in both English and Urdu.
- Strong organizational abilities with reliable follow-through and keen attention to detail, especially when managing dates, quantities, approvals, and deadlines.
- Confidence in preparing presentations and proficiency in using Excel or Google Sheets, email, and shared document platforms.
- Willingness to attend site visits and work flexible hours according to event schedules.

Preferred Qualifications and Benefits

- A degree in Business, Marketing, Communications, or a related field is preferred.
- Exposure to a dynamic, fast-paced event management environment offering valuable hands-on experience and professional growth opportunities.

This role offers a unique chance to develop your career within a premium event management company, working alongside experienced professionals and contributing to memorable client experiences.