Client Servicing Executive

Located in Lahore, The Catalyst Group is seeking a Client Servicing Executive to join one of Pakistan’s largest and most prestigious event management companies. This role provides an excellent opportunity to contribute to high-profile events and ensure outstanding client experiences. The Client Servicing Executive will manage client communications and coordinate event activities from the initial enquiry through to final execution. Responsibilities include organising client briefs, managing approvals and follow-ups, collaborating with internal teams, and ensuring all deadlines and event requirements are clearly communicated and met.

Key Responsibilities

- Record client enquiries and develop detailed briefs that outline event objectives, dates, venues, guest numbers, budget guidelines, and required services.
- Prepare meeting notes, action lists, and follow-up communications, maintaining accurate records of client decisions and pending information.
- Assist in preparing proposals, presentation decks, and quotations using inputs approved by senior team members, design, and cost control departments.
- Coordinate with internal teams on design options, estimates, production requirements, and delivery timelines, promptly highlighting any potential delays.
- Track client approvals related to event scope, designs, quantities, and changes, ensuring delivery teams have access to the most current approved information.
- Provide agreed progress updates, respond to routine client queries, and escalate complaints, scope changes, or commercial decisions to the responsible lead.
- Support site visits, event checklists, setup coordination, and provide on-site client assistance under supervision.
- Maintain enquiry and event trackers, client contact records, and project documentation.
- Collect post-event feedback and assist in closing outstanding client actions, documentation, and handovers.

Required Qualifications

- 0–2 years of relevant experience, including internships, in event management, client servicing, hospitality, or customer service. Fresh graduates with strong communication and organisational skills are encouraged to apply.
- Clear written and verbal communication skills in both English and Urdu, demonstrating professionalism in client interactions.
- Strong organisational abilities with reliable follow-through and attention to detail in managing dates, quantities, approvals, and deadlines.
- Confidence in preparing presentations and proficiency in Excel or Google Sheets, email, and shared document platforms.
- Willingness to attend site visits and work flexible hours around event schedules as required.

Preferred Qualifications

- A degree in Business, Marketing, Communications, or a related field is preferred.

This position offers a valuable opportunity to build a career in event management within a dynamic and high-profile environment. Candidates will work alongside experienced professionals dedicated to excellence in client service and event delivery.