Client Servicing Executive

The Catalyst Group is seeking a Client Servicing Executive to join one of Pakistan’s leading and most prestigious event management companies based in Lahore. This role offers an exciting opportunity to contribute to the delivery of high-end events and exceptional client experiences. The Client Servicing Executive will play a vital role in managing client communications and coordinating event activities from the initial enquiry stage through to final execution. This position involves organizing client briefs, managing approvals, liaising with internal teams, and ensuring that all deadlines and event requirements are clearly communicated and met.

Key Responsibilities

- Record and document client enquiries, developing clear and comprehensive briefs that outline event objectives, dates, venues, guest numbers, budget guidelines, and required services.
- Prepare detailed meeting notes, action lists, and follow-up communications while maintaining accurate records of client decisions and outstanding information.
- Assist in the preparation of proposals, presentation decks, and quotations by incorporating inputs from senior team members, design, and cost control departments.
- Coordinate closely with internal teams regarding design options, cost estimates, production requirements, and delivery timelines, promptly identifying and flagging any potential delays.
- Track client approvals related to event scope, designs, quantities, and changes, ensuring that delivery teams have access to the most current approved information.
- Provide regular progress updates to clients, respond to routine queries, and escalate complaints, scope changes, or commercial decisions to the appropriate lead.
- Support site visits, assist with event checklists, coordinate setup activities, and provide on-site client assistance under supervision.
- Maintain enquiry and event trackers, client contact records, and all relevant project documentation.
- Collect post-event feedback and assist in closing outstanding client actions, documentation, and handovers.

Required Qualifications

- 0–2 years of relevant experience, including internships, in event management, client servicing, hospitality, or customer service. Fresh graduates with strong communication and organizational skills are encouraged to apply.
- Clear written and verbal communication skills in both English and Urdu, demonstrating a professional approach to client interactions.
- Strong organizational skills with reliable follow-through and keen attention to detail when managing dates, quantities, approvals, and deadlines.
- Confidence in preparing presentations and proficiency in Excel or Google Sheets, email, and shared document platforms.
- A degree in Business, Marketing, Communications, or a related field is preferred.
- Willingness to attend site visits and work flexible hours according to event schedules.

This role is ideal for candidates looking to develop their career in the dynamic field of event management while working with a reputable company known for delivering premium client experiences. The position offers hands-on exposure to all stages of event coordination and client servicing, providing a strong foundation for professional growth.